O2
	"The use of ExperianQAS has been key in further improving the service O2 UK provides to its customers and has resulted in increased customer satisfaction. Before QAS Pro, call centre staff had to type in a complete address, now they can simply enter the postcode and even the most obscure addresses are returned accurately first time."
	Orange
	"QAS was easily integrated into the Electronic Point of Sale system used in all of Orange's 200 stores. In addition, the operators soon adapted to QAS' intuitive searching. We needed a solution that would be quick and simple to use and Experian QAS was the obvious choice."
	Tunstall
	Established in the UK in 1957, Tunstall Healthcare (UK) Ltd is the world’s leading provider of telehealthcare solutions. Operating in 30 countries and employing over 1,000, Tunstall supports 2.5 million people around the world.
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Collect new customer data quickly and accurately

However you choose to collect contact data, we can help you do it with speed and accuracy.

Our products, QAS Pro and Pro Web not only ensure accuracy when data is collected, but prevent:

• spelling mistakes
• typing errors
• missing elements
• out of date information

The speed and accuracy of Experian QAS software during the collection of data helps your operators achieve greater call turnover, without any inaccuracies. In store, long queues and irritated customers are prevented.

In addition, our data collection software will:

• save over 75% of time taken to capture addresses
• enhance customer perception and experience
• ensure goods are delivered first time and cut return costs
• increase customer confidence in your service
• enhance customer retention

Electronic identity management for customer onboarding

Introducing electronic identity management methods with Experian Identity solutions:

• helps with customer onboarding
• supports a risk based approach for your business
• mitigates the threat and associated costs of ID fraud
• reduces costs through paperless authentication processes
• improves the customer experience
• reduces customer "drop-offs" and disconnect times
• increases contact efficiency

Preventing identity fraud

The Home Office claims that identity fraud costs companies in the telecommunications industry a staggering £372 million.

Forged documents can be easily obtained and are hard to detect. Reliance on paper-based ID documents should be avoided and high risk individuals must be identified through credit checks.

Our Experian Identity solutions use the most comprehensive, independent data sources to verify an individual in seconds. This will help you:

• combat identity fraud
• speed up the customer validation and contract process
• increase customer satisfaction

Improve customer service

A single customer view also allows telecoms companies to meet the demands of customers, such as:

• fast and accurate responses to their calls
• receiving valid responses to their enquiries
• a personalised response

Understanding your customer and holding accurate, detailed information about them can help:

• improve your customer retention rates
• improve brand perception
• increase customer loyalty
• allow for future cross selling and successful marketing communications

"We chose QAS Pro as it was the best all rounder - the service we can now provide to our customers is better than ever. Our customers are even happier and we can honour our commitment to excellent customer service."

Mike Evans HOPS Solution Designer, 02

Prevent payment delays with accurate contact data

18,000 people in the UK move house every day. Keeping data accurate for billing purposes can be a challenge.

Prevent payment delays and ensure accurate delivery of bills by keeping your customer data up to date.

QAS Batch and QAS Batch with Suppression clean, format and suppress your contact data. When used in billing services, these products help your business to:

• keep continual track of customers to assist with faster payment
• verify against an external reference source in line with legislation and best practice
• ensure consistent formatting of customer data and automatic entry

"QAS Batch with Suppression offers organisations an easy and flexible way to manage issues and, save time and money in the process"

Butler Group Report

Improve customer intelligence with additional data

We have an extensive number of data sets available to enhance information you already hold on your contacts. This will:

• improve customer intelligence
• help you understand your customer needs
• manage existing assets and services

Example data sets:

• Geographical data, 10m and 100m Grid Reference data sets will ensure effective management of cables and mobile phone masts
• Not Yet Built (NYB) and Ordnance Survey Address Point datasets facilitate new build awareness, help you to geographically analyse customer penetration and facilitate new store plans

• Read about our additional data sets.

Imprive HR & payroll efficiencies

Outside of the public sector, the telecoms industry is one of the UK's largest employers.

QAS Pro facilitates the capture of employees' address data while QAS Batch cleans your existing HR database to ensure sensitive information, such as pay slips and contracts, are sent to an accurate, recognised address.

This will help:

• manage employee and candidate addresses effectively
• reduce administration costs associated with data entry of name and address details
• enable full and correct entry of multiple addresses such as next-of-kin, bank and reference details
• assist with compliance of data protection and HR legislation

Experian QAS software partners

Experian QAS works with worldwide software providers and system integrators to deliver accurate collection, maintenance and enhancement of contact data.

Working with certified Enterprise Applications such as SAP and Oracle, and specifically in the telecoms industry, system integrators such as AmDoc, IBM and Accenture, brings us access to further product applications, resources and dedicated tools and experience.

View our list of global partners