Whether your customer information is captured via your contact
centre, online, or in-store Experian QAS can ensure that your
customer name and address data is captured swiftly and accurately.
Our products,
QAS
Pro and
Pro
Web not only ensures accuracy, but also can help your contact data
by preventing:
-
duplicates
-
spelling mistakes
-
typing errors
-
missing elements
-
out of date information
Ensuring
in store efficiencies, at point of sale helps
prevent long queues and irritated customers. Where you capture data
online, you can facilitate the search for a
customer's nearest store and allow them to check their coverage. When
entering customer details and orders over the telephone, data can be
entered incorrectly or be misheard, so using our solutions in your
call centres will prevent potential errors and aim
to avoid the administrative and postage costs associated with
returned goods.
How else can we help you?
Using Experian QAS within the telecoms industry can allow you to:
-
reduce the risk of fraud by ensuring accuracy and validity of
customer contact details
-
save over 75% of time taken to capture addresses and ensure accuracy
-
keep track of customers with accurate data
-
enhance customer perception and experience
-
facilitate customers when searching for their nearest store
-
ensure goods are delivered first time and cut return costs
-
increase customer confidence in your service
-
enhance customer retention
To read more about
QAS
Pro and
Pro
Web, please visit our dedicated product pages.
Call us free on
0800 197 7920 ,
or
email us for more information
The Home Office claims that identity fraud costs companies in the
telecommunications industry a staggering £372 million. Fraud is a
serious and escalating problem within the telecoms sector. Forgeries
can be easily obtained and are hard to detect, exposing your
organisation to fraudsters setting up mobile phone contracts for
example.
It is essential that you can identify high risk individuals when
conducting
credit checks and avoid reliance on paper-based ID
documents when setting up accounts and contracts.
Our Solution?
With
Authenticate
Pro, our electronic identity verification product, you can assess
the identity of your customers easily and quickly at the point of
capture. This solution will help you combat identity fraud whilst
also speeding up the customer validation and contract process,
increasing customer satisfaction.
Authenticate Pro uses the most comprehensive, independent data
sources to verify an individual in seconds.
Introducing ID fraud prevention methods with Authenticate Pro:
-
supports a risk based approach for your business
-
mitigates the threat and associated costs of ID fraud
-
reduces costs through paperless authentication process
-
improves customer experience
-
reduces customer "drop-offs" and disconnect times
-
increases contact efficiency
Read on for our full
ID
Authentication product and solution offerings, or get in touch with
us directly on the number above.
"We chose QAS Pro as it was the best all rounder - the service we can
now provide to our customers is better than ever. Our customers are
even happier and we can honour our commitment to excellent customer
service."
Mike Evans HOPS Solution Designer,
02
A holistic contact data strategy means holding and capturing accurate
customer data. For telecoms businesses, this is key to developing a
'single customer view' thus improved customer
insight.
Not only do our products such as
QAS
Pro,
Pro
Web and
Authenticate
Pro help cut costs, speed up processes and prevent inaccuracies,
they also allow your business to deliver better customer service
thanks to a single customer view.
Understanding your customer and holding accurate details about them
can help:
-
improve your customer retention rates
-
improve brand perception
-
increase customer loyalty
-
allow for future cross selling and successful marketing
communications
Correct name and address capture helps to facilitate your billing
processes and reduce possible disconnect times. However, with 18,000
people in the UK moving house every day, keeping data accurate is an
ongoing challenge.
Prevent payment delays and ensure accurate delivery of bills by
keeping your customer data up to date.
Our solution?
Our data cleaning and suppression product solutions,
QAS Batch and
Batch with suppression are used across the UK within
the telecoms industry to ensure that contact or customer data is kept
accurate and up to date. These solutions format and suppress, and
cleanse your data.
When used in billing services, these products help your business to:
- keep continual track of
customers to assist with faster payment
- verify against an external
reference source in line with legislation and best practice
- ensure consistent formatting
of customer data and automatic entry
This ultimately reduces errors, time and costs.
"QAS Batch with Suppression offers organisations an easy and flexible
way to manage issues and, save time and money in the process"
Butler
Group Report
Click here to read more about
QAS
Batch and
QAS
Batch with suppression or contact us on the details above these
tabs.
We have an extensive number of data sets available to enhance your
contact data. Adding these
DataPlus
sets improves your data intelligence and helps you manage your
existing asset and services.
For example, our Geographical data and 10m and 100m Grid Reference
offerings will ensure effective management of cables, and mobile
phone masts.
Our Not Yet Built (NYB), and Ordnance Survey Address Point datasets
facilitate new build awareness, whilst also helping you to
geographically analyse customer penetration and facilitate new store
plans.
Enhance every aspect of your contact data base across all marketing
and operational strategies. Improve customer retention and gain a
single customer view, with the Business, Names and International data
sets from Experian QAS.
Read about our
data
enhancement offerings in more detail, or contact us directly on the
details above with any questions you may have.
Outside of the public sector, the telecoms industry is one of the
UK's largest employers, making the management of employee details a
challenge. High levels of contact data admin come from the need to
regularly check and amend staff details, often done manually.
QAS
Pro facilitates the capture of employees' address data while
QAS
Batch cleans your existing HR database to ensure sensitive
information, such as pay slips and contracts, are sent to an
accurate, recognised address.
Your business benefits?
-
Manage employee and candidate addresses effectively
-
Reduce administration costs associated with data entry of name and
address details
-
Enable full and correct entry of multiple addresses such as
next-of-kin, bank and reference details
-
Assist with compliance of data protection and HR legislation
Read more on how
QAS
Batch and
QAS
Pro can help your HR and Payroll systems, or contact us with your
questions on the details above the tabs.
Experian QAS works with worldwide software providers and systems
integrators to deliver accurate capture, maintenance and enhancement
of name and address data. This means you can benefit from
market-leading contact management within a whole host of systems,
from CRM and HR to Finance and Contact Management applications.
Working with certified Enterprise Applications such as
SAP and
Oracle, and specifically in the telecoms industry,
System Integrators such as
AmDoc,
IBM and
Accenture, brings us access to further product
applications, resources and dedicated tools and experience.
View our
list of global partners
Alternatively call us free on
0800 197 7920 ,
or
email us for more information
support
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