"When evaluating solutions to help us cut back fraud, Experian was
the clear favourite. We were impressed by the volume of data that
Authenticate uses to prove identity and highlight fraudulent
transactions. Since using the product, we have seen a noticeable
reduction in time spent on fraud and as such our ordering process is
much slicker. It makes me feel sorry for other retailers not using
Kyle Heywood, Website Manager, Beaverbrooks Jewellers
Download our retail customer case studies:
Red Letter Days
Red Letter Days is the UK’s leading experience gift company, owned by entrepreneurs Peter Jones and Theo Paphitis. Founded in 1989, Red Letter Days offers hundreds of imaginative, indulgent and adventurous experiences, perfect to share with partners, friends and family. The company also specialises in offering reward and recognition solutions to forward-thinking organisations who want to motivate, captivate and engage their teams and clients. The company was also the first carbon-neutral experience company, offsetting the carbon emissions on all experiences.
Read full case study
Ensuring hampers reach the correct destination with QAS Pro On Demand. “We are one of the biggest hamper suppliers in the UK, and to maintain that level of service, QAS Pro On Demand is crucial.”
Read full case study
Creating a Single Customer View
Having a Single Customer View of prospects and customers enables effective,
intelligent and targeted marketing. This leads to higher response
rates, the ability to up-sell, cross-sell and encourage repeat
Our software helps you keep data integrity through the collection,
maintenance and use accurate of your contact data, however it enters
Correct data from the start - QAS Pro and QAS Pro
However you choose to collect contact data,
Pro will ensure it is accurate, saving 80% of the keystrokes needed
to record a full address, and allow you to work towards achieving a Single Customer View
Pro Web works in the same way for online contact data collection.
Keep data up to date - QAS Batch
Batch with Suppression allows you to:
clean and verify data by matching it against deceased, goneaway and
suppress those subscribed to preference services for data integrity
enhancing your data for effective profiling and segmentation
Through suppression, lost revenue and a negative perception is
avoided, whilst keeping you in touch with your most valuable
Prevent duplicate contact records - QAS Match
Match works by searching your database for duplicate contacts.
Exact or similar records will be returned. You can then amend that
existing record to avoid risking duplicate records.
QAS Match help you:
create a single customer view
reduce wasted resources
minimise customer dissatisfaction
Age and identity verification
Experian's electronic identity management solutions provide age and identity
verification. Giving you the ability to instantly verify a name,
address and date of birth by accessing a wide range of data sources.
This removes the need for paper based checks which can cause a
disruption to online sales, helps streamline the application process
and highlights any fraudulent activity.
'Under 18s - how are you checking them out?' -
Download our information sheet
activity cost UK retailers over £2bn in 2007" - British Retail
Retailers must look to invest in systems and solutions that will
combat fraud and loss through verifying customer existence and
Verification checks need to be consistent throughout all used
channels, such as online, in-store and over the phone.
Electronic identity management from Experian
Authentication solutions from Experian use electronic identity
verification to prove that a customer is who they say they are and
offer the following benefits:
the verification of transactions
a reduction in the possibility of chargeback's incurred through
the validation of a persons details during item returns - reducing
compliance with AML, JMLSG and KYC regulations
Retail Fraud Forum 2010
The retail business case for ID checking, from our Electronic identity
for retail expert
If you would like more details on this video presentation, contact us
on 0800 197 7920 or
Enhance your contact information for multi-channel retail with
Enhance the information you already hold on a contact. Our data sets
such as lifestyle data, grid reference data and names data help:
create and send targeted marketing campaigns
improve response rates and repeat business
carry out profiling and customer analysis
QAS Nearest enhances your online presence with store finder
functionality. We are also able to support your store planning needs
using Grid Reference and Not Yet Built datasets.
Data integrity for HR efficiencies
High staff turnover levels, busy seasonal recruitment periods and the
prospect of employee theft, as well as data protection and human
resource legislation compliance, means accurate data on employees is
Pro can deliver efficiencies and cost savings in database entry and
payroll processes with quick and accurate data capture.
According to the British Retail Consortium, 53% of retail losses are
a result of employee theft.
Authentication solutions from Experian offer confidence in the
identities of your employees.
Our global retail partners
Experian QAS works with global retail software providers and system
integrators to deliver accurate capture, suppression and enhancement
"QAS offer excellent functionality in a comprehensive range of
address management products. We are pleased to partner with them to
provide this vitally important facility for our clients ensuring fast
and accurate capture of addresses with their orders."
David O'Byrne, Director at Sanderson
"Through our relationship with companies like QAS we are able to
provide our clients with the most comprehensive solutions for their
Ian Miller, Enterprise Product Manager, BT Expedite
Retail partners include
as well as global Enterprise applications such as