Data Integrity Challenge - QAS for Retail

"When evaluating solutions to help us cut back fraud, Experian was the clear favourite. We were impressed by the volume of data that Authenticate uses to prove identity and highlight fraudulent transactions. Since using the product, we have seen a noticeable reduction in time spent on fraud and as such our ordering process is much slicker. It makes me feel sorry for other retailers not using Experian."

Kyle Heywood, Website Manager, Beaverbrooks Jewellers

Download our retail customer case studies:

	Virginia Hayward
	Ensuring hampers reach the correct destination with QAS Pro On Demand. “We are one of the biggest hamper suppliers in the UK, and to maintain that level of service, QAS Pro On Demand is crucial.”
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	Beaverbrooks Jewellers
	In 2001, Beaverbrooks launched its website which has proven to be very successful. Since the launch, sales via this channel have seen 100% growth year on year and online sales now equate to the equivalent of three Beaverbrook's superstores. Selling via the internet, however, is not without its challenges.
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	Coloplast
	Coloplast is a worldwide provider of high quality and innovative healthcare products. They looked to Experian QAS for a solution that would enable regular updates to the consumer database and ensure that it was not trying to communicate with people who could not respond. "Using QAS Batch with Suppression, we have seen a substantial saving on postage costs alone."
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Creating a single customer view

A single view of prospects and customers enables effective, intelligent and targeted marketing. This leads to higher response rates, the ability to up-sell, cross-sell and encourage repeat business.

Our software helps you keep data integrity through the collection, maintenance and use accurate of your contact data, however it enters your business.

Correct data from the start - QAS Pro and QAS Pro Web

However you choose to collect contact data, QAS Pro will ensure it is accurate, saving 80% of the keystrokes needed to record a full address.

QAS Pro Web works in the same way for online contact data collection.

Keep data up to date - QAS Batch

QAS Batch with Suppression allows you to:

• clean and verify data by matching it against deceased, goneaway and movers files
• suppress those subscribed to preference services for data integrity
• enhancing your data for effective profiling and segmentation

Through suppression, lost revenue and a negative perception is avoided, whilst keeping you in touch with your most valuable customers.

Prevent duplicate contact records - QAS Match

QAS Match works by searching your database for duplicate contacts. Exact or similar records will be returned. You can then amend that existing record to avoid risking duplicate records.

QAS Match help you:

• create a single customer view
• reduce wasted resources
• minimise customer dissatisfaction

"Criminal activity cost UK retailers over £2bn in 2007" - British Retail Consortium

Retailers must look to invest in systems and solutions that will combat fraud and loss through verifying customer existence and loyalty.

Verification checks need to be consistent throughout all used channels, such as online, in-store and over the phone.

Authentication solutions from Experian Authentication solutions from Experian use electronic identity verification to prove that a customer is who they say they are and offer the following benefits:

• the verification of transactions
• a reduction in the possibility of chargeback's incurred through fraudulent activity
• the validation of a persons details during item returns - reducing stock shrinkage
• compliance with AML, JMLSG and KYC regulations

Enhance your contact information for multi-channel retail with additional data

Enhance the information you already hold on a contact. Our data sets such as lifestyle data, grid reference data and names data help:

• create and send targeted marketing campaigns
• improve response rates and repeat business
• carry out profiling and customer analysis

QAS Nearest enhances your online presence with store finder functionality. We are also able to support your store planning needs using Grid Reference and Not Yet Built datasets.

• Click here for the full range of additional datasets.

Data integrity for HR efficiencies

High staff turnover levels, busy seasonal recruitment periods and the prospect of employee theft, as well as data protection and human resource legislation compliance, means accurate data on employees is crucial.

QAS Pro can deliver efficiencies and cost savings in database entry and payroll processes with quick and accurate data capture.

According to the British Retail Consortium, 53% of retail losses are a result of employee theft. Authentication solutions from Experian offer confidence in the identities of your employees.

Our global retail partners

Experian QAS works with global retail software providers and system integrators to deliver accurate capture, suppression and enhancement data solutions.

"QAS offer excellent functionality in a comprehensive range of address management products. We are pleased to partner with them to provide this vitally important facility for our clients ensuring fast and accurate capture of addresses with their orders."

David O'Byrne, Director at Sanderson

"Through our relationship with companies like QAS we are able to provide our clients with the most comprehensive solutions for their retail enterprise."

Ian Miller, Enterprise Product Manager, BT Expedite

Retail partners include BT Expedite, Maginus, Torex Retail and Sanderson, as well as global Enterprise applications such as SAP and Oracle

Data integrity resources

• To see our products in action, visit our product demonstration page.
• Dirty data costs money. Calculate how much you could save, visit our Savings Calculators resources page.
• Read about current industry news within the retail sector on our dedicated Data quality news area.
• Download our Retail whitepaper, Retail retention: using data to build customer loyalty.