"When evaluating solutions to help us cut back fraud, Experian was
the clear favourite. We were impressed by the volume of data that
Authenticate uses to prove identity and highlight fraudulent
transactions. Since using the product, we have seen a noticeable
reduction in time spent on fraud and as such our ordering process is
much slicker. It makes me feel sorry for other retailers not using
Experian."
Kyle Heywood, Website Manager, Beaverbrooks Jewellers
Download our retail customer case studies:
|
Virginia Hayward
|
Ensuring hampers reach the correct destination with QAS Pro On Demand. “We are one of the biggest hamper suppliers in the UK, and to maintain that level of service, QAS Pro On Demand is crucial.” |
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Grosvenor
|
Experian provides Grosvenor Casinos with its online Authenticate service, enabling them to validate the identity of customers at the casino door in real-time, with no need for paper-based proofs. "Authenticate has proved invaluable in enabling us to improve our understanding of the customers we have using our casinos." |
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Direct Wines
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"Direct Wines is the largest operator of wine clubs in the world. Address management is critical to the company. QAS Pro is an integral part of the Direct Wines application. From the caller's point of view, there is no longer any need to give the full postal address, which makes the call quicker." |
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Achieving a single customer view is imperative within the Retail
industry, due to the complexity of your customer relationships.
Holding multiple records of the same customer inevitably causes data
confusion and marketing difficulties.
Understanding the true value of each customer will give you
competitive advantage and improved decision making. This can be
achieved through Experian QAS contact data management solutions.
Our data capture and cleaning solutions -
QAS
Pro ,
Pro
Web ,
QAS
Batch and
QAS
Match - allow you to:
-
capture accurate contact data from the outset
-
save time and improve customer experience - "QAS Pro saves 80% of
the keystrokes required to record a contacts full details"
-
create standardisation and consistency of contact information
-
verify addresses online for web form improvement and improved
customer experience, preventing online drop-offs
-
maintain data integrity by regularly cleaning your data
-
remove duplicate contact data and de dupe data to a person or
household level
If you are implementing a
service orientated architecture (SOA) to combat
potential issues from your multiple customer touch points, you can
also use our deduplication product
QAS Match.
Using this tool across a shared architecture reduces confusion and
customer dissatisfaction, easing your goal of achieving a single
customer view.
To read more about
QAS
Pro and
Pro
Web, or about
QAS
Match please visit our dedicated product pages or get in touch on
the number above.
"Criminal
activity cost UK retailers over £2bn in 2007" - British Retail
Consortium
With fraudulent activity on the rise and the costs to retailers
increasing, it is fundamental that you protect exposed areas or your
business.
To combat retail and identity fraud, you need to be confident that
you can verify a customer's identity and existence. Verifications
need to be consistent throughout your multiple channels, online,
in-store and over the phone.
Authentication solutions from Experian QAS uses electronic identity
verification to prove that a customer is who they say they are,
helping you to understand whether they are high risk individual
likely to commit fraud.
Authenticate Pro allows:
-
verification of transactions
-
reduce possibility of chargeback's incurred through fraudulent
activity
-
validation of contacts details during item returns - reducing stock
shrinkage
-
you to comply with AML, JMLSG and KYC regulations
Click here to find out more about ID authentication with
Authenticate
Pro, or if you'd prefer call us free on
0800 197 7920,
or send us an
email.
Data quality for multi-channel retail
Reaching your customer can be via instore EPOS systems, in call
centres and across online mediums, meaning that often, your business
acts as a multi channel operation.
It is therefore crucial to manage data quality across and throughout
these various channels.
Using contact data intelligence can ensure competitive marketing
strategies, relevant communications and help improve customer
retention.
Enhancing your data strategy with
QAS DataPlus sets, can help achieve cost effective
and targeted marketing. Utilise our extensive Business, Names and
International data sets to improve response rates and intelligence to
cross sell and get repeat purchases.
-
Target your marketing campaigns with the help of
Lifestyle and
Mosaic Data
-
Use intelligence for profile segmentation and customer analysis
-
Have confidence in mailings to ensure the potential for targeted
promotions
-
Increase your online presence with
QAS Nearest's and store finder functionality
-
Use
Grid Reference and
Not Yet Built datasets to fulfil your store
planning needs
Each year, consumer data degrades by an average of 13% and business
data by 37%. Challenges created from this continual data decay can be
managed by cleaning and suppression products from Experian QAS.
For data integrity, use
QAS
Batch to make sure data is clean and up-to-date and
QAS
Batch with suppression for flexibility and control. Increase the
efficiency of your mailings by suppressing data against various
datasets such as GoneAways, Deceased and Experian's Absolute Movers
file.
Read more about
enhancing
your database and the full range of our
DataPlus
sets, or contact us on the details above the tabs.
With the retail industry facing high staff turnover levels,
especially during busy seasonal periods such as Christmas, you are
faced with operational challenges and pressures. Holding correct and
accurate contact data about your staff is as vital as having a
contact data strategy for your customers.
To deliver efficiencies in database administration within payroll
processes,
QAS
Pro can provide accurate data capture.
Our
Authentication solutions ensure confidence in your
staff identities. According to the British Retail Consortium, 53% of
retail losses are as a result of employee theft.
Incorporating contact data management within HR and payroll will:
-
ease management of employee and candidate records
-
reduce administration costs associated with entering candidate and
employee details
-
result in 80% time savings when entering multiple contact records
-
assist with data protection and human resource legislation
compliance
To read more about
Authenticate
Solutions, please visit our dedicated product pages.
Call us free on
0800 197 7920,
or
email us for more information
"QAS offer excellent functionality in a comprehensive range of
address management products. We are pleased to partner with them to
provide this vitally important facility for our clients ensuring fast
and accurate capture of addresses with their orders."
David O'Byrne, Director at Sanderson
Experian QAS works with global retail software providers and system
integrators to deliver accurate capture, suppression and enhancement
data solutions for you.
Retail partners include
BT
Expedite,
Maginus,
Torex
Retail and
Sanderson,
as well as global Enterprise applications such as
SAP
and
Oracle
"Through our relationship with companies like QAS we are able to
provide our clients with the most comprehensive solutions for their
retail enterprise."
Ian Miller, Enterprise Product Manager, BT Expedite
Read about about the
Enterprise
Applications and SI's we work with and the extent of
Experian QAS
partnerships.
Alternatively Call us free on
0800 197 7920,
or
email us for more information