Only 27% of organisations believe they are 100% compliant with
database-related regulations.
Experian QAS can help your financial organisation understand its
contact data requirements. We can provide you with up-to-date FSA
guidelines and information on data regulations, while tailoring our
product solutions to achieve your goals.
Read through our various resources available below - all of which can
assist in developing your data strategy.
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A look at the latest online trends in the finance industry. Download
a snapshot of the Hitwise UK Financial Services Quarterly Review
Report. For further information on the obtaining the full report,
click here.
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Make sure your organisation keeps on top of compliance. Download our
Compliance Guide
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Contact
our dedicated Finance Account Managers for assistance in data
issues, consultancy and data strategy
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Book a
meeting
to discuss data governance, with one of our account team
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Visit our dedicated
'Latest
data quality news' page where you can sign up to RSS news alerts
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Sign up to our
eNewsletter for
monthly industry, QAS and Experian wide news
Increasing the value of your customer
Experian QAS provide financial organisations, including
Royal Sun Alliance,
London Stock Exchange and
Lloyds TSB Insurance, with the ability to
competitively differentiate themselves across their customer
touchpoints, marketing and business processes. Take advantage of
Experian QAS being fully integrated with other Experian services;
allowing us access to various datasets, experience and integrated
solutions.
Working with Experian QAS will enable an effective data governance
and contact management strategy, whilst also allowing you to benefit
from:
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Improved match rates
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Reduced referral rates through better data
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Being integrated with Experian - the biggest supplier of ID and
credit checks
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Access to better data matching and data quality tools, front and
back end
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In house data solutions meaning flexibility & control
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Improved straight through process
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Access to Experian wide datasets
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Streamlined customer acquisition process
Financial organisations are under growing pressure to increase the
value derived from existing customer bases. Maintaining a single
customer view through accurate capture and suppression of data is
imperative. Managing your contact data strategy will enable up and
cross sell opportunities
Lloyds TSB Insurance bought our
QAS Pro with Names product solution.
"Financially, we are already looking at a 2:1 benefit from the QAS
solution. My view on this project was always invest to save, so I'm
delighted to anticipate such healthy returns."
Chris Cain, Lloyds TSB Insurance Process Improvement Manager
If you would like to speak to someone direct call us free on
0800 197 7920 .
Or
email us.
For more information, read more on our
data
capture,
clean
and
suppression
product ranges, or contact us on the details above.
In Finance, there is a need for accurate and up-to-date customer
information, so the quality of the addresses you hold must be a
priority. The
TCF ("treating customer fairly") compliance was
introduced by the
Financial Services Authority (FSA) in 2001, to raise
contact data strategy standards and consumer confidence in the
financial services industry.
The importance of complying with this policy has been highlighted by
the FSA's announcement that it has enforced £20million of
fines in 2008 (this is close to £100 million since
2001). Fines for mis-selling of Payment Protection Insurance and
systems failings for example, prove the need for complete confidence
in your contact data and data capture processes. The TCF reads
'consumers are to be provided with clear information
and kept appropriately informed before, during and after point of
sale'.
A FSA report from July 2008 stated that almost 90% of financial
service companies were still unable to measure whether they are
treating customers fairly. Its components cannot be ignored, as
businesses are required to have the necessary contact management
strategies in place by the end of March 2009.
Experian QAS can help you in striving for best practice across your
data processes. Achieving an accurate, consolidated view of your data
is vital to:
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achieve a single customer view
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improve customer service and understanding
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make sure you are FSA compliant
Make sure your organisation keeps on top of compliance with guidance
from Experian QAS.
Download our
Compliance Guide for advice and top tips on:
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The Data Protection Act
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Royal Mail Licensing
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Money Laundering Regulations 2007
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Treating Customers Fairly
Also visit our
product pages to see
how Experian QAS solutions can help you deliver successful data
strategy.
If you would like to speak to someone direct call us free on
0800 197 7920 .
Or
email us
With the increase in identity theft - estimated to cost the economy
over £1.5billion a year - financial organisations are facing
increasing pressures to verify the identity of existing and prospect
customers.
Financial regulatory bodies such as the FSA and Joint Money
Laundering Steering Group Guidance (JMLSG) - for compliance with Know
Your Customer (KYC) and Anti-Money Laundering (AML) checks - as well
as the pressure to protect your customers, means there is a
requirement to be proactive in preventing fraudulent activity.
Whether you are conducting credit checks or processing applications,
using a paper based approach to your systems can be costly and at put
you at risk of fraud.
The huge increase in credit card transactions (in September 2008
there were 169.3 million transactions, a 10.5% increase from 2007)
and applications (the number of cards in issue at end-September was
67,666,000
*) means it is vital to establish
the authenticity of a person's identity to recognise whether they are
a high risk individual likely to commit fraud.
Authentication solutions from Experian allow real-time electronic
verification of a person's identity, enabling you to prove that a
customer is who they say they are, at the point of application.
Using biographical information compared against the most
comprehensive list of data sources available, we can electronically
verify an identity in seconds.
To read about the authentication solutions provided by Experian QAS,
please visit our
ID
authentication pages.
If you would like to talk to someone direct, please call us free on
0800 197 7920 .
Alternatively
email us direct.
*http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=149&a=14781
Understandably, data cleansing, enhancing and suppression is
fundamental for your everyday organisational activities.
Experian QAS' experience in data governance and our fully integrated
solutions can assist your data needs to a competitive level.
Achieve your data requirements through our dedicated capture and
clean solutions, which are:
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in-house. There is no need to send your data to external bureau
houses
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secure and accessible in your time.
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fully integrated with other Experian datasets and solutions
Flexibility, competitive advantage and data integrity is achieved by
regularly cleaning and suppressing your data. With our various
datasets, you can also identify:
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UK Electoral Register (the National Canvasse) with the enhanced
names database
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Enhanced
business data from Experian's National Business
Database which contains over 2.79 million business information
As your business grows globally in coverage and location, the demands
from your data management processes will change. Your operations and
staff may move overseas and your consumer base will increase.
Choose the right data strategies to satisfy these changing
international territories, coverage and operations. Support your
global propositions with our
International Address data that will soon cover all
worldwide countries, and use Address Doctor data for further support.
(We currently provide 87 country datasets)
Our international data capture solution provides simplicity and
flexibility in integration.
You can benefit from our international experience, dedicated and
tailored Professional Services teams, and take advantage of our
relationship with other global Experian divisions to ensure a best
practice approach to your data strategy.
Visit our
dedicated
pages to read about our full dataset and international offerings.
If you would like to speak to someone direct call us free on
0800 197 7920 .
Or
email us
Our finance specific customer base includes established relationships
with Royal Sun Alliance, The London stock exchange and Nationwide.
Read about these relationships with the case studies below:
|
AA
|
Experian QAS helps the AA achieve a single customer view across its financial services and breakdown assistance services. "The QAS solution has also increased our marketable customer base by about 1 million contacts, as we only market to people with a verified address." |
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ING Direct
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| "With over 850,000 savings customers, Experian's anti-money laundering systems enable us to open accounts instantly, in a non-intrusive manner and have played an important part in our customer satisfaction results." |
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London Stock Exchange
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To improve customer data accuracy, the London Stock Exchange integrated QAS' address capture solution, QAS Pro into its new CRM database. QAS Pro was integrated with 16 of QAS' international datasets.."During the three years of using QAS products, we have never had any issues. Because it does the job of data quality so seamlessly, we never really need to think about it." |
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National Australia Group
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| "With Experian’s anti-money laundering solution, we are complying with FSA rules and protecting our business and our customers from the effects of money laundering. At the same time we are ensuring that our customer experience during the account-opening process is a positive one." |
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Nationwide
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| Nationwide implemented QAS's QuickAddress Pro into its existing PeopleSoft HRMS. "The benefits of QuickAddress have been wide-ranging, and in particular have helped to ensure a rapid, reliable recruitment process." |
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Royal and SunAlliance
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| An underwriting system, with the ability to generate location co-ordinates (Geocoding) at premise level for commercial and residential property, was implemented in a joint effort between Experian QAS, GIS Company ESRI (UK) and Ordance Survey. "It's very fast. The performance exceeds our expectations. We specified a results turnaround of 203 seconds but we are currently seeing sub-second returns." |
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Scottish Provident
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| "The fact that QAS has an office in Edinburgh to support all Scottish customers means that blue-chip organisations like Scottish Provident make a purchasing decision with confidence." |
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The Woolwich
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| "The Woolwich needed to be able to capture address information quickly and accurately, to enhance customer and staff satisfaction at the point of sale or investment. After investigating several potential suppliers, the Woolwich chose QuickAddress Pro from QAS as the product of choice to fulfil these needs." |
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Travelex
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| Travelex chose QuickAddress Pro with Names to help them accurately capture orders from consumers and financial institutions into their in-house system. |
| |
For more information call us free on
0800 197 7920 .
Or
email us