Resources for you
Experian QAS can help your financial organisation understand its
contact data and achieve a single customer view. We can provide you
with up-to-date FSA guidelines and information on data regulations.
The resources below can assist in developing your data strategy:
Increasing the value of your customer
Financial organisations need to increase the value derived from
existing customers. Maintaining a single customer view and
understanding your customers' needs will enable up and cross sell
opportunities.
Customer retention
Strong competition between financial organisations such as mortgage
lenders, banks and insurance firms mean points of differentiation are
crucial. Using our expertise, organisations such as
Lloyds TSB Insurance have achieved differentiation
across customer touch points, marketing communications and business
processes. One area of differentiation might be straight through
processing (STP) which allows greatly shortened processing cycles,
reduced settlement risk and lower operating costs.
Creating a single view of customers can also aid retention
strategies, through cleaning
(see data cleansing) and de-duping the
records you already have or are merging across multiple databases.
Customer acquisition
To help bring new customers on board, the acquisition process must be
quick and painless. Using
QAS
Pro and
QAS
Unify, collecting, validating, verifying and de-duping new customers is fast
and accurate creating a positive experience and a single customer
view.
Treating customers fairly
The TCF ("treating customer fairly") compliance was introduced by the
Financial Services Authority (FSA) in 2001 to:
-
raise contact data strategy standards
-
improve consumer confidence in the financial services industry
-
provide consumers with clear information
-
keep them informed before, during and after point of sale
Experian QAS can help you achieve best practice across your data
processes meaning:
-
a single customer view
-
improved customer service
-
FSA compliant
-
Download our
SCV
Guide for advice and top tips on:
-
FSCS
-
The Data Protection Act
-
Royal Mail Licensing
-
Money Laundering Regulations 2007
-
Treating Customers Fairly
Comply with legislation & improve your business processes
Financial organisations must be compliant with financial regulatory
bodies such as:
-
the FSA
-
Joint Money Laundering Steering Group Guidance (JMLSG)
In order to comply with the following initiatives:
-
Know Your Customer (KYC)
-
Anti-Money Laundering (AML)
Our
electronic
identity management solutions will ensure that you are compliant
against industry regulations, help improve your business processes
and help detect and prevent fraud.
Our solutions allow for real-time electronic verification of a
person's identity, enabling you to prove that a customer is who they
say they are, at the point of application.
Using biographical information compared against the most
comprehensive list of data sources available, we can electronically
verify an identity in seconds.
-
Find out more about
electronic identity management within the
Finance
sector
Keep data up to date
Each year, consumer data degrades by 13% and business data by 37%.
Our data collection and cleaning tools allow you to manage your data
in-house, without sending it off-site to a bureau, compromising
security.
QAS
Batch solves this problem by cleaning data so it is up to date.
QAS
Batch with Suppression maintains data integrity by allowing you to
suppress against datasets such as:
-
deceased
-
gonaways
-
do not contact
With our various datasets, you can also identify:
-
UK Electoral Register (the National Canvasse) with the enhanced
names database
-
enhanced business data from Experian's National Business Database
which contains over 2.79 million business information
International address data
As your business grows globally, the demands from your data
management processes will change.
You can support this growth with
international
address data from 166 countries.
Visit our
dedicated
pages to read about our full dataset and international offerings.
Experian QAS customers
Our finance specific customer base includes established relationships
with Royal Sun Alliance and Nationwide. Read about these
relationships with the case studies below:
Bradford and Bingley
"QAS software had been introduced in 1995 within Bradford & Bingley's call centre and at the Mortgages Direct office in Leamington Spa. Users reported a high level of satisfaction and also noted that they benefited from a reduction in duplicate addresses on their internal databases."
Read full case study
ING Direct
"With over 850,000 savings customers, Experian's anti-money laundering systems enable us to open accounts instantly, in a non-intrusive manner and have played an important part in our customer satisfaction results."
Read full case study
Nationwide
Nationwide implemented QAS's QuickAddress Pro into its existing PeopleSoft HRMS. "The benefits of QuickAddress have been wide-ranging, and in particular have helped to ensure a rapid, reliable recruitment process."
Read full case study
Scottish Provident
"The fact that QAS has an office in Edinburgh to support all Scottish customers means that blue-chip organisations like Scottish Provident make a purchasing decision with confidence."
Read full case study
The Woolwich
"The Woolwich needed to be able to capture address information quickly and accurately, to enhance customer and staff satisfaction at the point of sale or investment. After investigating several potential suppliers, the Woolwich chose QuickAddress Pro from QAS as the product of choice to fulfil these needs."
Read full case study
West Bromwich Building Society
West Brom, the 9th biggest building society in the UK used Authenticate Pro to automate the electronic identity checking of it's online applications. "Using Experian, we have been able to streamline the customer application process and as a result we have started to see significant time and efficiency savings."
Read full case study
For more information call us on
0800 197 7920 . Or
email us