Data integrity and a single customer view - QAS for Finance

Only 27% of organisations believe they are 100% compliant with database-related regulations.

Experian QAS can help your financial organisation understand its contact data requirements. We can provide you with up-to-date FSA guidelines and information on data regulations, while tailoring our product solutions to achieve your goals.

Read through our various resources available below - all of which can assist in developing your data strategy.

• A look at the latest online trends in the finance industry. Download a snapshot of the Hitwise UK Financial Services Quarterly Review Report. For further information on the obtaining the full report, click here.
• Make sure your organisation keeps on top of compliance. Download our Compliance Guide
• Contact our dedicated Finance Account Managers for assistance in data issues, consultancy and data strategy
• Book a meeting to discuss data governance, with one of our account team
• Visit our dedicated 'Latest data quality news' page where you can sign up to RSS news alerts
• Sign up to our eNewsletter for monthly industry, QAS and Experian wide news

Increasing the value of your customer

Experian QAS provide financial organisations, including Royal Sun Alliance, London Stock Exchange and Lloyds TSB Insurance, with the ability to competitively differentiate themselves across their customer touchpoints, marketing and business processes. Take advantage of Experian QAS being fully integrated with other Experian services; allowing us access to various datasets, experience and integrated solutions.

Working with Experian QAS will enable an effective data governance and contact management strategy, whilst also allowing you to benefit from:

• Improved match rates
• Reduced referral rates through better data
• Being integrated with Experian - the biggest supplier of ID and credit checks
• Access to better data matching and data quality tools, front and back end
• In house data solutions meaning flexibility & control
• Improved straight through process
• Access to Experian wide datasets
• Streamlined customer acquisition process

Financial organisations are under growing pressure to increase the value derived from existing customer bases. Maintaining a single customer view through accurate capture and suppression of data is imperative. Managing your contact data strategy will enable up and cross sell opportunities

Lloyds TSB Insurance bought our QAS Pro with Names product solution.

"Financially, we are already looking at a 2:1 benefit from the QAS solution. My view on this project was always invest to save, so I'm delighted to anticipate such healthy returns."

Chris Cain, Lloyds TSB Insurance Process Improvement Manager

If you would like to speak to someone direct call us free on 0800 197 7920 . Or email us.

For more information, read more on our data capture, clean and suppression product ranges, or contact us on the details above.

In Finance, there is a need for accurate and up-to-date customer information, so the quality of the addresses you hold must be a priority. The TCF ("treating customer fairly") compliance was introduced by the Financial Services Authority (FSA) in 2001, to raise contact data strategy standards and consumer confidence in the financial services industry.

The importance of complying with this policy has been highlighted by the FSA's announcement that it has enforced £20million of fines in 2008 (this is close to £100 million since 2001). Fines for mis-selling of Payment Protection Insurance and systems failings for example, prove the need for complete confidence in your contact data and data capture processes. The TCF reads 'consumers are to be provided with clear information and kept appropriately informed before, during and after point of sale'.

A FSA report from July 2008 stated that almost 90% of financial service companies were still unable to measure whether they are treating customers fairly. Its components cannot be ignored, as businesses are required to have the necessary contact management strategies in place by the end of March 2009.

Experian QAS can help you in striving for best practice across your data processes. Achieving an accurate, consolidated view of your data is vital to:

• achieve a single customer view
• improve customer service and understanding
• make sure you are FSA compliant

Make sure your organisation keeps on top of compliance with guidance from Experian QAS.

Download our Compliance Guide for advice and top tips on:

• The Data Protection Act
• Royal Mail Licensing
• Money Laundering Regulations 2007
• Treating Customers Fairly

Also visit our product pages to see how Experian QAS solutions can help you deliver successful data strategy.

If you would like to speak to someone direct call us free on 0800 197 7920 . Or email us

With the increase in identity theft - estimated to cost the economy over £1.5billion a year - financial organisations are facing increasing pressures to verify the identity of existing and prospect customers.

Financial regulatory bodies such as the FSA and Joint Money Laundering Steering Group Guidance (JMLSG) - for compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) checks - as well as the pressure to protect your customers, means there is a requirement to be proactive in preventing fraudulent activity.

Whether you are conducting credit checks or processing applications, using a paper based approach to your systems can be costly and at put you at risk of fraud.

The huge increase in credit card transactions (in September 2008 there were 169.3 million transactions, a 10.5% increase from 2007) and applications (the number of cards in issue at end-September was 67,666,000 *) means it is vital to establish the authenticity of a person's identity to recognise whether they are a high risk individual likely to commit fraud.

Authentication solutions from Experian allow real-time electronic verification of a person's identity, enabling you to prove that a customer is who they say they are, at the point of application.

Using biographical information compared against the most comprehensive list of data sources available, we can electronically verify an identity in seconds.

To read about the authentication solutions provided by Experian QAS, please visit our ID authentication pages.

If you would like to talk to someone direct, please call us free on 0800 197 7920 . Alternatively email us direct.

*http://www.bba.org.uk/bba/jsp/polopoly.jsp?d=149&a=14781

Understandably, data cleansing, enhancing and suppression is fundamental for your everyday organisational activities.
Experian QAS' experience in data governance and our fully integrated solutions can assist your data needs to a competitive level.

Achieve your data requirements through our dedicated capture and clean solutions, which are:

• in-house. There is no need to send your data to external bureau houses
• secure and accessible in your time.
• fully integrated with other Experian datasets and solutions

Flexibility, competitive advantage and data integrity is achieved by regularly cleaning and suppressing your data. With our various datasets, you can also identify:

• UK Electoral Register (the National Canvasse) with the enhanced names database
• Enhanced business data from Experian's National Business Database which contains over 2.79 million business information

As your business grows globally in coverage and location, the demands from your data management processes will change. Your operations and staff may move overseas and your consumer base will increase.

Choose the right data strategies to satisfy these changing international territories, coverage and operations. Support your global propositions with our International Address data that will soon cover all worldwide countries, and use Address Doctor data for further support. (We currently provide 87 country datasets)

Our international data capture solution provides simplicity and flexibility in integration.

You can benefit from our international experience, dedicated and tailored Professional Services teams, and take advantage of our relationship with other global Experian divisions to ensure a best practice approach to your data strategy.

Visit our dedicated pages to read about our full dataset and international offerings.

If you would like to speak to someone direct call us free on 0800 197 7920 . Or email us

Our finance specific customer base includes established relationships with Royal Sun Alliance, The London stock exchange and Nationwide.
Read about these relationships with the case studies below:

	AA
	Experian QAS helps the AA achieve a single customer view across its financial services and breakdown assistance services. "The QAS solution has also increased our marketable customer base by about 1 million contacts, as we only market to people with a verified address."
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	ING Direct
	"With over 850,000 savings customers, Experian's anti-money laundering systems enable us to open accounts instantly, in a non-intrusive manner and have played an important part in our customer satisfaction results."
	London Stock Exchange
	To improve customer data accuracy, the London Stock Exchange integrated QAS' address capture solution, QAS Pro into its new CRM database. QAS Pro was integrated with 16 of QAS' international datasets.."During the three years of using QAS products, we have never had any issues. Because it does the job of data quality so seamlessly, we never really need to think about it."
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	National Australia Group
	"With Experian’s anti-money laundering solution, we are complying with FSA rules and protecting our business and our customers from the effects of money laundering. At the same time we are ensuring that our customer experience during the account-opening process is a positive one."
	Nationwide
	Nationwide implemented QAS's QuickAddress Pro into its existing PeopleSoft HRMS. "The benefits of QuickAddress have been wide-ranging, and in particular have helped to ensure a rapid, reliable recruitment process."
	Royal and SunAlliance
	An underwriting system, with the ability to generate location co-ordinates (Geocoding) at premise level for commercial and residential property, was implemented in a joint effort between Experian QAS, GIS Company ESRI (UK) and Ordance Survey. "It's very fast. The performance exceeds our expectations. We specified a results turnaround of 203 seconds but we are currently seeing sub-second returns."
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	Scottish Provident
	"The fact that QAS has an office in Edinburgh to support all Scottish customers means that blue-chip organisations like Scottish Provident make a purchasing decision with confidence."
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	The Woolwich
	"The Woolwich needed to be able to capture address information quickly and accurately, to enhance customer and staff satisfaction at the point of sale or investment. After investigating several potential suppliers, the Woolwich chose QuickAddress Pro from QAS as the product of choice to fulfil these needs."
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	Travelex
	Travelex chose QuickAddress Pro with Names to help them accurately capture orders from consumers and financial institutions into their in-house system.

For more information call us free on 0800 197 7920 . Or email us