Organisations are under increasing pressure to drive efficiency and improve performance, be it through customer retention, more structured processes or increased revenue streams. Whether in IT, Communications, Data Administration or Business Support, individuals tasked with such challenges are turning to the science of contact data to support them.
Featuring case study examples from public and private sector, this complimentary seminar is designed to help you understand more about Contact Data Management (CDM). By taking a scientific approach to data management you can help maximise your organisation's potential.
Agenda includes:
- Single customer view: Making molehills out of the mountain
- CDM technologies for organisations of all sizes
- Boosting email performance
- An expert steer on data compliance
- Keynote speech: John Willman, Editorial Consultant, formerly Business Editor of the Financial Times
Venues and dates:
- Thursday 18th June, The Lincoln Centre, London WC2A 3ED
- Wednesday 24th June, The Bridgewater Hall, Manchester M2 3WS
Who should attend
Anyone who manages, or makes decisions using, their organisation's contact data. Data custodians from the public sector, and Directors, Managers and Executives of; Marketing, Call Centres, Customer Services, IT and Operations will benefit from this seminar.
What you will gain from the day
Through benefit-led presentations, interactive discussion, and case study examples, you will receive practical help and advice around how best to manage your contact data in order to benefit;
- Customer/citizen engagement - Gain a wider understanding of your customers and forge deeper relationships
- Cost reduction - Use improved contact data for financial advantage by reducing wastage and cutting costs
- Business process - Streamline data management solutions to ensure contacts are dealt with quickly and budget used efficiently
Throughout the day, you will also have the opportunity to network with other delegates and share your data challenges. You can also spend time with one of our consultants who can advise on how best to solve your data issues.
To register your interest for this seminar and be kept up to date with agenda topics, please complete the form below: