09.30am

Welcome refreshments and registration

09.45am

Introduction to contact data management

10.00am

Using existing databases to focus on customer management

10.20am

Salesforce.com: The future of software as a service

10.50am

On demand web services

11.10am

Break

11.30am

Managing the cleaning and removal of duplicate data

11.50pm

Breaking the paper chain with electronic authentication

12.20pm

Experian Business Strategies

12.50pm

Q&A and close

01.00pm

Lunch

01.45pm

Please feel free to join us for a tour of Murrayfield