Take the work out of managing your contacts
Your organisation uses contact data everywhere: dealing with customer enquiries online and over the phone, paying salaries, mailing invoices and marketing communications as well as delivering products and services. Managing this data consistently across multiple departments can be a challenge.
Click on your department below to see how Experian QAS can help you take the headache out of managing your contact data.
Organisations estimate they waste 19% of revenue or funding due to bad data (QAS Global Contact Data Management Report, March 2008)
How much money could you be wasting?
Incorrect addresses or out of date contact information can have significant financial implications. Take the work out of managing your data:
- Ensure all payments and invoices are correctly addressed
- Keep track of debtors when they move
- Have confidence in your data to make better decisions
Marketing can help communicate vital information, brand awareness, drive revenue and increase customer growth. But none of this is possible with poor data. Using inconsistent and out of date data to communicate can waste budget, resources and potentially upset customers.
"With Experian QAS, we identified that 24,969 contacts we were mailing had actually moved house!" (Customer: Nightingales & Sanderson)
How much of your budget are you wasting trying to contact people who aren't there? Profile and segment your audience for increased effectiveness.
"We are passionate about our customers having a positive membership experience and that means getting their vital information right first time. Experian QAS were an obvious choice because their products are first class and easy to integrate and maintain." Steve Homan, Chief Information Officer, Fitness First
How well are you treating your customers? Do you know who your customers are, or what they need?Take the work out of managing your data:
- Get customers' details right first time
- Reduce time and costs associated with manually capturing or cleaning data
- Build up an accurate picture of your customers
Effective HR, Finance, CRM and Business Intelligence systems rely on good data. If poor data goes in, poor data will come out. Are you confident that you're getting the most from your investment in technology?
Without consistent practises across the organisation, good work in one area can be undone in another.
Whatever your organisation's line of business, you probably need to deliver products or services to a given address.
Experian QAS can help you get your products to the right person at the right address whilst at the same time cutting down on wasted postage costs and returned mail.
"Using Experian QAS, we have seen a substantial saving on the postage costs alone. This is without even considering the production costs or the damage caused to the brand through mailing people who have moved or died." David Edgeworth, Database Administrator, Coloplast
In the last 6 months 13% of consumers have abandoned a purchase over the web because the website didn't offer rapid address capture (2007 Canvasse Opinion consumer survey)
What impression does your website create?
Work with Experian QAS and take the work out of managing your data to:
- Reduce website drop offs by making it easy for your customers to enter their details into your web forms
- Show visitors their nearest branch based on their address
- Deliver efficient online services
