Expert consultants to assist your contact data management

Our Professional Services team can help your data strategy to:

• increase customer satisfaction
• improve performance and productivity with efficiency gains
• maximise ROI
• reduce risk
• increase top line growth through better targeting

"Our goal is to provide expert support, consultancy and innovation. We aim to continually evolve and develop the services we offer you, so you can make the most of your contact data."

Ulrik Lorentzen, Head of Professional Services

Understand your customers better

Experian QAS's Professional Services team has unique access to data and tools to help you achieve a single customer view.

Through the process of:

• cleaning
• standardising
• de-duplicating
• suppressing

our consultants can create a single customer view of your specified contact data whether business or consumer. In addition to using Experian QAS products, Consultants have access to other tools and services which compliment the above processes.

This single customer view can be enhanced with additional information, from telephone numbers and local authority electoral ward codes, to MOSAIC classifications and grid references.

Audit your data processes for improved data strategy

A QAS CDM360 audit allows you to gain an impartial and comprehensive assessment of:

• your contact data
• data management systems and processes
• culture

Consisting of ten sections including security, reporting and data quality, the service is completely weighted and tailored to your priorities, assessing individual departments or the organisation as a whole. A rating on a scale of 1-5 allows you to benchmark yourselves against other organisations in the same industry, with a specific framework for improvement reported alongside practical recommendations.

The service can benefit you by:

• assessing your current levels of data quality or accuracy
• providing assistance to build or improve a data governance strategy
• strengthening influence for contact data management proposals at board level

Bespoke consultancy

Our Professional Services consultants are dedicated to analysing your specific needs, drafting proposals, creating proof-of-concept applications and delivering robust solutions tailored to exact requirements.

Such solutions have previously included:

• GIS solutions for density-based risk analysis or prospect targeting
• applications to bulk process 'lost contacts' within your database to put you back in touch with people for whom you hold out-of-date contact information
• "Find My Nearest…" solutions, allowing users to view the results on an interactive map and obtain driving/walking directions
• the creation of bespoke lists

"Professional and friendly service."

Melanie Hirst, Leeds Metropolitan Service

Minimise risk

Deploying new solutions into your environment(s) can be a time consuming process, often involving the co-ordination of resource from many different departments and with varying degrees of risk.

QAS Professional Services can assist with every stage of deployment including:

• initial product installation into a development environment
• assisting your developers with integration work
• migrating a solution from one environment to another

The benefits of assistance from one of our team include reduced implementation time and minimal risk of disruption or downtime during the process.

Accreditation

Our Consultants evaluate your Experian QAS software to check that every element has been integrated correctly. Key tests are undertaken to:

• assess how the solution performs against potential data concerns, such as long words, special characters and recoded postcodes
• guarantee accurate contact data is returned
• ensure configuration is appropriate and the integration is resilient, scalable and seamless

Your own business processes are taken into account and an impartial view is given on whether the solution is:

• user-friendly and intuitive
• appropriate for your audience

Maximise the potential of Experian QAS products and services

Our TAP® certified trainers can deliver courses on all Experian QAS solutions, including out-of-the box products and custom-built applications. Sessions can be held at your site, or at one of our UK offices.

After completing a TNA (training needs analysis), bespoke courses can be created that are unique to your organisational needs, including:

• delivery to end users
• supporting personnel or super-users in becoming a trainer themselves
• help you with your own training sessions
• creation of full colour manuals
• provision of feedback on documentation/training manuals that you have written

• Read more about training

Our consultants will help you succeed

"The Consultant solved the issues quickly and effectively for me. It has enabled a long standing issue to be resolved and will benefit the whole council."

Susan Cooke, City of Edinburgh Council

Our consultants have the project management capabilities to help you succeed.

• Project managers are APM and PRINCE2 qualified
• Delivery consultants are skilled in all key languages including C#, Java, C, C++, VB .NET, PHP, Perl, SQL, VBA and Delphi
• The department has many years of CRM/ERP experience with application vendors
• Trainers are TAP® certified

• Download the Professional Services brochure