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Electronic identity verification - why use it?

Electronic identity authentication: which one is the fraudster?

Electronic identity verification mitigates your risk of fraud and money laundering, and improves business processes and customer acquisition.

2/3 of consumers find providing paper ID documents inconvenient, yet 50% of companies request them to check IDs. [Experian's report on identity verification]

Electronic identity verification avoids the unreliable, lengthy process of paper ID evidence, to ease your concerns on fraud and customer satisfaction.

Read more about identity verification within the tabs below, or contact us on 0800 197 7920 (freephone), via our online form or by e-mail.

Experian's authentication solutions can change the way you do business, enabling you to electronically validate your customers in a matter of seconds.

Business processes

  • No need for space and budget to copy and store paper-based documents
  • Improve staff efficiencies as authentication is managed electronically
  • Reduce registered mail costs by not having to return documents
  • Significantly reduce cost per transaction
  • Shorten the processing time for each ID check

Customer acquisition

  • Identify customers in seconds with no requirement for paper ID documents
  • Reduce waiting times and increase customer sign up rates
  • Provide a more efficient customer service
  • Reduce customer 'drop-offs' during website applications
  • Increase customer acquisition capacity whether via web, call centre or branches

Compliance

  • Assist you in complying with the Financial Services Authority (FSA)'s anti-money laundering (AML) controls, 'Know Your Customers' (KYC) regulations and the Joint Money Laundering Steering Group (JMLSG) guidance
  • Available with different templates, or bespoke to your needs, to suit multiple risk requirements
  • Create an electronic audit trail
  • Reduce the risk of incurring fines from bodies such as the FSA

Fraud

  • Identify and protect against developed identities, impersonation, identity theft or other high risk conditions
  • Reduce card-not-present fraud
  • Highlight potential delivery fraud
  • Age verification
  • Remove the subjective nature of the documentary check

Data matching capabilities

  • The breadth, depth and quality of Experian data sources is unrivalled
  • Over 1 billion records from data sources such as the Electoral Register, Royal Mail's Postcode Address File, telephone directory file, CIFAS (the UK's Fraud Prevention Services, available to CIFAS members) and many more
  • Volume of data means that we are more likely to find evidence of genuine customers existing in society and verifying their identity.

Experian's authentication solutions use an electronic, risk-based approach to validate and verify customers. An individual's biographical data is compared against the 1 billion records that Experian holds to verify consumers. It looks at the number of electronic records the individual can be matched against, how far back in time they go and the processes that were in place when the records were created. An authentication decision, based on your chosen parameters, is then given in seconds, with no need for paper-based proofs.

Click on the links below to find out about the identity authentication products we offer.

Authenticate Authenticate for Public Sector Universal ID Voice Check Bank Wizard Absolute
Rapid electronic identity confirmation at point of address capture, deployed on demand or leased line connection Bespoke electronic identity authentication solutions for the public sector Authenticating customers on an international basis Voice-recognition based identity verification Confirm a bank account exists and connect it to an individual's details in real time

Grosvenor
Experian provides Grosvenor Casinos with its online Authenticate service, enabling them to validate the identity of customers at the casino door in real-time, with no need for paper-based proofs. "Authenticate has proved invaluable in enabling us to improve our understanding of the customers we have using our casinos."
Download 83K
Westminster City Council
To obtain a parking permit, residents previously had to visit the council with up to 7 different pieces of identification to prove their identity and entitlement. Experian's authentication solutions enabled a wider choice of channels and removed the need to present paper proofs. "Since the launch, with rigorous Experian security, we now have a 30 per cent take-up and this is increasing week on week. That’s the secret to take-up: you have to enable things that people actually want to do and provide a more efficient, safe and secure way of doing things. This is a real example of an improved service."
Download 193K
National Australia Group
"With Experian’s anti-money laundering solution, we are complying with FSA rules and protecting our business and our customers from the effects of money laundering. At the same time we are ensuring that our customer experience during the account-opening process is a positive one."
 
ING Direct
"With over 850,000 savings customers, Experian's anti-money laundering systems enable us to open accounts instantly, in a non-intrusive manner and have played an important part in our customer satisfaction results."
 


To download the latest Experian white paper, please click here and fill out the form.

You may also find the following documents useful for your your research into identity validation:


Latest news on identity authentication.


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Free Authenticate evaluation

Complete our survey to see how your existing identity authentication process matches up.

 
Free process evaluation


View the online demo for our authentication solutions

This online demonstration shows you the benefits, features and the product in action. You can choose to interact with the demo, or let it do the work and run through all sections for you.

View Demonstration