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Improve business processes with contact data management

Improve business processes with streamlined data management solutions to ensure contacts are dealt with quickly and simply.

Your organisation uses contact data everywhere: dealing with customer enquiries online and over the phone, paying salaries, mailing invoices and marketing communications as well as delivering products and services. Managing this data consistently across multiple departments can be a challenge.

See below how departments can benefit from contact data management, or contact us on 0800 197 7920 (freephone) , via online form or by email.

Organisations estimate they waste 19% of revenue or funding due to bad data

QAS Global Contact Data Management Report, March 2008

How much money could you be wasting?

Incorrect or out of date contact details can have significant financial implications. Use contact data management solutions to:

  • ensure all payments and invoices are correctly addressed
  • keep track of debtors when they move
  • have confidence in your data to make better decisions

Your Marketing team communicates vital information, brand awareness, drive revenue and increase customer growth. This isn't possible with poor data. Using inconsistent and out of date data to communicate can waste your budget, resources and potentially upset customers.

"With Experian QAS, we identified that 24,969 contacts we were mailing had actually moved house!"

Nightingales & Sanderson

How much of your budget are you wasting trying to contact people who aren't there? Profile and segment your audience for increased effectiveness.


"We are passionate about our customers having a positive membership experience and that means getting their vital information right first time. Experian QAS were an obvious choice because their products are first class and easy to integrate and maintain."

Steve Homan, Chief Information Officer, Fitness First

Using contact data management solutions helps you to:

  • get customers' details right first time
  • reduce time and costs associated with manually capturing or cleaning data
  • build up an accurate picture of your customers
  • See how data management helped Reading Borough Council receive fewer complaints and improve time efficiencies
  • Read Orange's "quick and simple" data management case study

Without consistent practices across your organisation, good work in one area can be undone in another.

Effective HR, Finance, CRM and Business Intelligence systems rely on good data. If poor data goes in, poor data will come out. Are you confident that you're getting the most from your investment in technology?

Experian QAS can help you get your products to the right person at the right address whilst at the same time cutting down on wasted postage costs and returned mail.

"Using Experian QAS, we have seen a substantial saving on the postage costs alone. This is without even considering the production costs or the damage caused to the brand through mailing people who have moved or died."

David Edgeworth, Database Administrator, Coloplast

"In the last 6 months 13% of consumers have abandoned a purchase over the web because the website didn't offer rapid address capture"

2007 Canvasse Opinion consumer survey

What impression does your website create?

Managing contact data effectively can help you to:

  • reduce website drop offs by making it easy for your customers to enter their details into your web forms
  • show visitors their nearest branch based on their address
  • deliver efficient online services