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Contact data management

Contact data Management

  • Build valuable customer relationships
  • improve customer service
  • boost productivity
  • reduce costs
  • achieve an accurate view of your customer base
  • clearly differentiate yourself in today's challenging climate

Watch our short CDM video or use the tabs below to see the solutions we offer for each area of your contact data management strategy.

Find and capture accurate contact data from the offset

Capturing address information and verifying it correctly at point of data entry is vital in helping organisations reduce costs and improve productivity.

Click on the links below to find out about the four capture products we offer, or call us on 0800 197 7920 (freephone), complete our online form or e-mail us

QAS Pro QAS Pro Web QAS Gateway QAS Email Validate  
Fast address capture software using just a postcode and premise number Ideal for accurate and rapid website address registration Integrated product created to verify data captured within gazetteers Validating and correcting email addresses at point of capture  

Review your contact data to highlight areas of improvement

A consultant will visit your organisation to perform a comprehensive audit of your data management processes and/or the quality of the data itself.

"We now have a much better understanding of what we can achieve with our data"

Peter Regan, Moorhouse Group

CDM360 is our tailored contact data governance audit that reviews your contact data systems, processes and culture, then attributes your organisation's CDM to a maturity model and provides recommendations for improvement.

For more information call us on 0800 197 7920 (freephone), complete our online form or e-mail us


Supplement your data with valuable information

By adding additional information to already existing contact data, you can build a better picture of your customer and prospect base. We offer over 40 DataPlus sets - the widest range in the UK - designed to enable you to enhance your contact data.

The other data sets we provide include:

For more information call us on 0800 197 7920 (freephone), complete our online form or e-mail us


Verify that your contacts exist and prevent ID fraud

Benefits for your organisation include:

  • Efficiencies in customer acquisition
  • Improved business processes
  • Compliance
  • Fraud prevention

Our product Authenticate Pro facilitates the identification of an individual, rather than just an address, and this done electronically in just a few seconds.

For more information call us on 0800 197 7920 (freephone), complete our online form or e-mail us


Standardise your data format for ease of use

Benefits of standardisation are:

  • Identification of duplicate data through having one common standard
  • Improved information for decision making
  • Improved communication with customers

We offer unrivalled breadth and quality of data for standardisation through the following products:

Batch Match Professional Services
For back-end formatting of your data For front-end formatting of data at point of capture Bespoke solutions tailored to your requirements

For more information call us on 0800 197 7920 (freephone), complete our online form or e-mail us


Remove contacts that cannot or will not respond

"The use of suppression technology is being introduced as a further element in the constant battle to improve data quality"

Butler Group Report

Regularly suppressing your data is best practise, helping your targeting and efficiency as well as complying with legal requirements such as TPS, MPS etc.

Manage data suppression from your desktop with Batch with Suppression . The comprehensive files supported by QAS Batch with Suppression encompass the Royal Mail's Postcode Address File (PAF). Experian's National Canvasse, National Change of Address, gone away and bereavement suppression as well as the Telephone and Mailing Preference Services (TPS and MPS).

Learn how data cleansing and data suppression with Experian QAS would improve your data with a FREE data health check, or get in touch by calling on 0800 197 7920 (freephone), completing our online form or sending us an e-mail.


Maintain data integrity through regular data cleansing

Your data is constantly evolving and decaying, meaning that data correct at point of capture may no longer be correct. Our range of products help maintain data quality.

Batch Batch with Supression Match Email Clean
For back-end database cleansing from your desktop For name and address suppression from your desktop To stop duplicates from ever being entered into you database Bulk email data cleaning, ensuring accurate databases

To find out more, click on the product names below or if you'd prefer, get in touch with us by calling on 0800 197 7920 (freephone), completing our online form or sending us an e-mail


Stop duplicate records entering your databases

Stopping duplicates from entering your database avoids compromising your single customer view, thus improving the effectiveness of your customer management.

QAS Match allows you to capture new information and view similar-looking existing records before putting that information in your database. This deduplication is done in real time.

Our Professional Services team can also assist with your deduplication strategy by initially indexing all contact data records stored within your database. They'll then work with you to prioritise matching components, tailoring the solution to your organisational needs.

For more information call us on 0800 197 7920 (freephone), complete our online form or e-mail us