supportLocal Government
Access to the rich source of local government data
Data quality within local government is often not tackled, or at best addressed in an ad hoc and segmented departmental way.
This can result in
- Poor customer service
- Duplicate records
- Multiple unnecessary communications
- Incorrect records
This could then paint an incorrect picture about the council.
With the move to use LLPG and NLPG getting data fit for purpose, is becoming an even greater issue. Utilise this rich source of information to the best of your ability now, Benefits of Experian QAS data quality solutions include:
- Quick and accurate access to NLPG data, improving customer service and therefore perception
- Cleaning and standardisation software to enable existing databases are up to date
- Paperless authentication processes to manage citizen and staff verification
- Capture tools to ensure names, addresses and bank details are accurate from the start, online or in call centres
- Suppression of contact data so resource and budget isn't wasted trying to contact customers who can't or won't respond
- Quick and easy integrations allowing multiple departments to meet council and government shared services targets
Adding value authority-wide
As data impacts every area of local government, Experian QAS can deliver authority-wide benefits - in all departments - from contact centres, revenue and benefits, council tax, finance, housing, HR, IT, parking and social services to name a few...
