Achieving a shared and single citizen view
Inaccurate contact data within central government bodies has far
reaching implications. Unnecessary duplicate data entry can lead to
inefficient service delivery, and a potentially unachievable single
citizen view.
Such inconsistencies in data handling and processes can cause a
negative perception of government organisations and its relationship
with citizens. Whilst possibly meaning that you fall short of
necessary compliance.
Achieving a shared and single citizen view allows for tailored
services and a greater insight into understanding the needs of your
contact base, improving customer service and a synergy within
internal and cross departmental processes.
The Experian QAS solutions?
To enable single citizen view, contact data must be accurate. Our
capture, cleaning and dedupe data solutions provided by
QAS Pro,
Batch and
Match can help you achieve this
Our wide range of contact data management offerings will:
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Ensure names, addresses and location details are accurate from the
moment they are collected by phone, paper, in person or online
reducing citizen calling time.
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Provide paperless authentication processes allowing you to verify
your contacts are who they say they are.
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Maintain citizen name and address data, including local authority,
ward and national gazetteer data, by cleaning and standardising
multiple databases.
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Flag and suppress contact data to ensure you are not trying to
contact citizens who have moved or sadly deceased.
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Can be integrated easily allowing multiple government departments to
share accurate data.
Visit our
Contact
Data Management page for more information on our product offerings
QAS Identify
Ensure that you continue to achieve your contact data objectives
whilst also avoiding and remove duplicates. QAS Identify is a
flexible data matching tool for use in the Public sector specifically
and will ultimately:
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Support single citizen view agendas
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Allow you to improve operational efficiency and customer service
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Allow for shared integration of data
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Cleanses and maintains citizen data to PAF standard, whilst
available for use with other Experian QAS software solutions
Visit our dedicated
QAS Identify page for more information.
The Transformational Government initiative was set
up with the agenda for government departments and organisations to
share data. The aim was to deliver services in a more customer
focussed manner. However, moving to a shared services culture to
ensure compliance with this agenda can put pressure on government
bodies and data sharing can ultimately be a significant challenge.
Pat McFadden, Cabinet Office Minister for transformational government
says: "It is asking whether we can do a better job for people, at
critical moments in their lives, by making sure one part of the
Government talks to another".
The challenge can come in the form of data sharing and matching
itself and with the difficulties that come from making linkages
across departments. In a recent survey from Experian QAS, 40% saw
technical issues as the main barrier to sharing data within their
organisations.
The Experian QAS solution?
The challenge of maintaining accurate data within a shared services
environment is achievable with use of the correct products and
solution offerings. As specialists in contact data management,
Experian QAS has helped many organisations kick-start the shared
services journey.
Effective planning and securing buy-in from across all departments,
is critical. According to Ben Willis: "One of the biggest hurdles to
better sharing of personal data across government is the fact that
different government departments and agencies use different systems
for collecting and storing information."
(Information Exchange, Whitehall & Westminster World, December
2008)
Experian QAS can provide enterprise-wide contact management
solutions, providing access to software to allow you to capture,
clean, standardise, validate, integrate and share data held within
disparate systems, all which work to maintain accurate data within a
shared services environment.
Our dedicated Government Professional Services team can help the
process of merging your data from multiple sources. Advising you on
the challenges, implications and benefits of compiling one source of
data efficiently.
ContactPoint
The start of 2009 saw the activation of the controversial online
directory of children's services. ContactPoint. According to the
Government, this system is crucial in helping various services within
local and central government with keeping children safe.
ContactPoint will reduce the time and effort spent in bringing people
from different teams together and can tie in with the imitative of
achieving shared services, joined up working and data sharing.
Useful Links
Read through the data news articles on ContactPoint:
Fraud prevention initiatives
As discussed in previous tabs, improving accessibility and
transformation in the way that public services are provided, is the
key aim of the
Transformational Government agenda.
To achieve this initiative, it is vital that those involved in the
processing of applications are able to confirm personal identity,
establish residence and confirm eligibility.
Authenticate solutions for the Public Sector from
Experian QAS can enable you to address your identity verification
challenges, efficiently and effectively.
A range of public sector specific solutions have been developed to
address the se challenges. We currently work with local authorities,
52 police and investigatory bodies, as well as central government
agencies. These government bodies have access to databases that
contain biographic footprints established for 45 million UK citizens
and hold in excess of 1 billion records.
The benefits?
Authenticate's unique design of citizen authentication delivers a
range of benefits to public sector organisations:
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Reduced administration costs - Huge savings can be made as the
requirement to request, store and process paper documents is
substantially reduced.
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Enables solutions to identify fraudulent activities such people
claiming benefits of the deceased.
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Allows for secure transfer of data via Electronic Data Updates.
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Validation of user organisation's own data - improves the value,
accuracy and integrity of information.
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Provides full legislative and regulatory compliance - Authenticate
is a consent driven solution delivered in full compliance with the
Data Protection Act 1998.
Useful links
The
Tell Us Once Programme is a cross government
initative, set up to explore whether it is possible to add value to
the interaction a citizen has with the government.
Sir David Varney's report suggests that those who need access to
multiple services from government organisations and departments may
face problems doing so. The aim of the Tell Us Once initiative is
ultimately, to work towards putting the citizen at the centre of
transformed services.
Sir Varney's report addresses how you can
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be compliant to the Comprehensive Spending Review 07(CSR07)
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and therefore achieve a reduction in avoidable contacts
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Whilst achieving transformational government
National Indicator 14
National Indicator 14 (NI 14) is one of the 198 indicators against
which local government will be assessed within the new performance
management framework. The indicator aims to reduce 'avoidable
contact' between the community and local authorities. This type of
contact can often mean repeating the same information more than once
and chasing council requests. Such calls are usually of little value
to either the citizen or the local authority. However, they can often
represent a significant proportion of contact volumes.
The Experian QAS solution?
Achieving a holistic strategy towards appropriate contact data
management with Experian QAS solutions and services, can allow you to
achieve these objectives.
Using our
data capture,
cleansing, and
de-duplication tools will allow for enhancement
of the Tell us once strategy, whilst working towards achieving your
single citizen view and shared services objectives:
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Improvements in back office processes
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Improvements in overall efficiency
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Understand the customer
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Achieving sustainable solutions
Useful links
Experian QAS bespoke solutions
Our dedicated Professional Services department provide the benefit or
bespoke solutions. Bespoke to individual project needs and
requirements.
We offer a tailored consultancy and can bring together various
product solutions, tailored to your objectives, For example, with
Locator Plus from Experian QAS, we can stitch together multiple
solutions to blend into specific mapping software. Our solutions
data sources include gazeeteers such as your LLPG or CAG and the NLPG
or National Address Gazetteer for Scotland, Royal Mail, OS and
Address Point data supplied by Ordnance Survey.
Data security is also key and we have had a standard way of managing
data. For example, Electronic Data Updates are done non site by our
qualified consultants. Reducing the need to send your data offsite
and therefore offering a secure transfer and management of your
valuable database.
Bespoke QAS Batch Web Service
Solution Overview
QAS Professional Services have recently developed a bespoke Batch Web
service for use by a large Central Government agency to cleanse and
enhance a number of internal databases. The project brief was to
design, build, test and deliver an integrated, web-based Batch
solution capable of appending Ordnance Survey easting and northing
grid co-ordinates and a bespoke DataPlus set, and cleaning large
volumes of records every night. The solution, now fully supported by
Experian QAS Technical Support, needed to appreciate the scalability
of the customer's operations, which could progress to cleaning tens
or hundreds of thousands of addresses each night.
The solution is hosted on a single server and can be accessed by the
end user via an internet browser. This removes the need to store any
components on the users desktop and instead limits all components to
the server. The solution uses a number of pre-defined address layouts
that can be modified according to the source of the data and the
structure on the input file to be cleansed. Hosting the data on the
server also reduces any potential issues around storing sensitive
customer information on the local PCs as the data is now hosted
centrally alongside the Batch Web solution.
The benefits:
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Single installation of QAS Batch
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Multiple users can access the one solution
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Data updates are limited to a single server
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Less maintenance if the solution is hosted centrally
NameTracer Pro Management Information (MI) Tool
NameTracer Pro is a desktop or browser based tool used to trace
people in the UK. With radius searching functionality and up to 7
years of name and address details available, NameTracer Pro offers
you a valuable tracing solution, allowing you to build an accurate
picture of an individual's address history.
Such a powerful tool needs to be auditable to ensure that the product
is not mis-used in any way. One of the key features of NameTracer Pro
is the ability to create an audit trail of every user which is stored
in an audit log that is automatically created by the product. To
fully harness the data held within these audit logs,
QAS Professional Services developed a Management Information
interface for one of our customers. Provides a detailed breakdown of
each search performed by a particular end-user, and all of the search
activities that were carried out under a particular search
'reference'.
Most importantly however, this solution provides an up-to-the-minute
graphical representation of the number of searches each user has
performed over a specified time period - this makes it easy to
compare usage between users of the system and identify whether each
user is performing more or less searches than necessary for the job
they have to do.
The benefits
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Easy to use and access via a browser for those with the required
access to the tool
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Ensures the customer is meeting and adhering to their required
auditing criteria
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Analysis can be daily, weekly or monthly depending on the customer
requirements
Useful links
Established Business Partner relationships
Experian QAS has well established Business Partner relationships with
leading systems integrators and applications providers, enabling us
to provide fully supported integrations and practical training
processes. Experian QAS has worked extensively with smaller
application providers, within CRM, HR, Finance, GIS and Payroll and
our solutions are compatible with a wide range of platforms.
We have long standing and certified partnerships with SAP, Microsoft,
Oracle and Salesforce.com. In addition to the System Integrator
community including Logica, EDS, Capgemini, Fujitsu and IBM.
Useful links
Experian QAS have a variety of different resources available for your
needs within Government.
For more information on
identity verification in the Public Sector:
Contact us free on
0800 197 7920, through our
online form or by
email
support
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