Central Government

Increasing customer satisfaction, achieving shared services

Inaccurate contact data within central government bodies has far reaching implications:

• Unnecessary duplicate data entry leading to inefficient service delivery
• No single citizen view
• A negative perception of government and its relationship with citizens
• Ensure compliance
• Lack of confidence in the reports produced
• Inefficient investigations

To enable shared services and increase customer satisfaction contact data must be accurate.

Experian QAS solutions:

• Ensure names, addresses and bank details are accurate from the moment they are collected by phone, paper, in person or online reducing citizen calling time
• Provide paperless authentication processes allowing you to verify your contacts are who they say they are
• Maintain citizen name and address data, including local authority and national gazetteer data, by cleaning and standardising multiple databases
• Flag and suppress contact data to ensure you are not trying to contact citizens who won't or cannot respond
• Can be integrated easily allowing multiple government departments to share accurate data

Partners

Experian QAS has well established Business Partner relationships with leading systems integrators and applications providers, enabling us to provide fully supported integrations and practical training processes. Experian QAS has worked extensively with smaller application providers, within CRM, HR, Finance, GIS and Payroll. Experian QAS solutions are compatible with a wide range of platforms including PC, Unix, iSeries and IBM and ICL Mainframe.