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Experian QAS software is used by over 10,000 customers worldwide. Read through our customer case studies, to hear how Experian QAS have helped a wide range of organisations meet their data challenges.
Our latest customer case study:
"Cancer Research UK’s websites are an important link with supporters. When users request information or wish to make a donation, they are prompted to enter their postcode. Using postcode look up software, Cancer Research UK provides the remainder of the address, making data input more convenient for the user, and at the same time, capturing valuable contact information."
Featured customer case studies:
Experian QAS helps the AA achieve a single customer view across its financial services and breakdown assistance services. "The QAS solution has also increased our marketable customer base by about 1 million contacts, as we only market to people with a verified address."
Fitness First is the world's largest health and fitness group.“We are passionate about our customers having a positive membership experience and that means getting their vital information right first time. Experian QAS and Experian Payments were an obvious choice because of their global presence and the fact that their products are first class and easy to integrate and maintain.”
Two fundamental pieces of information underpin everything we do at the DVLA; the individual’s driver/vehicle number and their address. Experian QAS has played a key part in improving confidence in our data. Working closely with our PACT partners, Fujitsu and IBM, we are confident that Experian QAS will continue to deliver value.”
"QAS was easily integrated into the Electronic Point of Sale system used in all of Orange's 200 stores. In addition, the operators soon adapted to QAS' intuitive searching. We needed a solution that would be quick and simple to use and Experian QAS was the obvious choice."
"The use of ExperianQAS has been key in further improving the service O2 UK provides to its customers and has resulted in increased customer satisfaction. Before QAS Pro, call centre staff had to type in a complete address, now they can simply enter the postcode and even the most obscure addresses are returned accurately first time."
“We need accurate data to fulfil our operational objectives of maximising donor revenue. QAS Batch from Experian QAS helps us do this. It is easy to use, throughput is quick and it ultimately improves our data quality.”
Verifying and maintaining patient contact details is made easy with Experian QAS software. "We wanted to have a common currency to exchange data about patients in a meaningful manner that would improve levels of care. Experian QAS has delivered that".
Founded in 1934, William Hill is one of the best-known names in the gambling industry, providing gaming and betting services across three channels: online, on the high street and on the phone. William Hill Online was created in 2009 and needed a reliable and trustworthy age and identity verification solution. Experian's Identity Authentication was the natural solution.
Leading European motorcycle company, Kawasaki, streamlined its transactions with dealers, and improved the quality of the address data it holds on customers with QAS Pro Web. “There have been no issues at all with the Experian QAS software running on the IBM platform; it runs like clockwork.”
Nationwide implemented QAS's QuickAddress Pro into its existing PeopleSoft HRMS. "The benefits of QuickAddress have been wide-ranging, and in particular have helped to ensure a rapid, reliable recruitment process."
"The Belfast Telegraph is the leading newspaper in Northern Ireland with almost 110,000 people buying the paper, and around 338,000 reading it, each day. While The Belfast Telegraph has a large and loyal readership, it also actively campaigns to expand its circulation ... this marketing exercise is simplified and streamlined by using QAS Names."
"The implementation of an intranet a year ago revolutionised access to vital information. Key parts of this information are names and addresses, which are managed by the QAS suite of software. Implementation was a painless process. QAS helped us to tailor the software and to set up an indexing process for easy retrieval."
WaterAid is an international charity dedicated to helping people escape poverty and disease. The charity implemented QAS Batch to help clean and maintain its database of 450,000 contacts and to maximise its fundraising."We estimate that WaterAid raises an additional £12,000 appeal income each year because of more accurate data on our contacts. We achieve this using Experian QAS software."
PDSA, leading veterinary charity, use QAS Batch to clean all the records it processes. Integrated within an Oracle Database, the solution cleans and verifies address records. The charity now has a clear view of how many supporters it has on its database, which means it can take more effective management decisions. "With the help of QAS, we are saving a million pounds a year on mailing alone"
The Big Lottery Fund is responsible for distributing half of all the funding raised through The National Lottery for good causes. It receives more than 40,000 applications for money annually. "Essential to an application moving forward is the ability to verify the address details of the applicant organisation. We save approximately £40,000 annually using Experian QAS software."
"QAS software had been introduced in 1995 within Bradford & Bingley's call centre and at the Mortgages Direct office in Leamington Spa. Users reported a high level of satisfaction and also noted that they benefited from a reduction in duplicate addresses on their internal databases."
Experian provides Grosvenor Casinos with its online Authenticate service, enabling them to validate the identity of customers at the casino door in real-time, with no need for paper-based proofs. "Authenticate has proved invaluable in enabling us to improve our understanding of the customers we have using our casinos."
Surrey County Council decided to use the NLPG as the standard across the council, but Experian QAS helps us to make sense of it. It enables easy interrogation and look-up of the data on the NLPG, and we also have the reassurance of knowing that the Experian QAS software can work with other data sources. In addition, the Professional Services team at Experian QAS are always available to support us and were great to work with when deploying the software.
Wales & West Utilities is a leading gas distribution business, who operates, maintains and develops this network and also provides a gas emergency service. QAS Pro integrates seamlessly within their SAP CRM solution and enables it to validate new addresses. In addition, QAS Batch was deployed to help it verify addresses for emergency call-outs to domestic consumers.
To obtain a parking permit, residents previously had to visit the council with up to 7 different pieces of identification to prove their identity and entitlement. Experian's authentication solutions enabled a wider choice of channels and removed the need to present paper proofs. "Since the launch, with rigorous Experian security, we now have a 30 per cent take-up and this is increasing week on week. That’s the secret to take-up: you have to enable things that people actually want to do and provide a more efficient, safe and secure way of doing things. This is a real example of an improved service."
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