Experian's electronic identity solutions can change the way you do business, enabling you to electronically validate your customers in a matter of seconds.

But why would this be important? Why concern yourself with targeting identity management within your business?

Use electronic identity management to help you acquire, verify, understand, target and retain your customer.

What are your drivers for tackling identity management?

Business processes

• No need to copy and store paper-based documents
• Improve efficiency by managing authentication electronically
• Reduce registered mail costs by not having to return documents
• Significantly reduce cost per transaction
• Shorten the processing time for each ID check

Customer acquisition

• Identify customers in seconds with no requirement for paper documents
• Reduce waiting times and increase customer sign up rates
• Provide a more efficient customer service
• Reduce customer 'drop-offs' during website applications
• Increase customer acquisition capacity whether via web, call centre or branches

Compliance

• Assist you in complying with the Financial Services Authority (FSA)'s anti-money laundering (AML) controls, 'Know Your Customers' (KYC) regulations and the Joint Money Laundering Steering Group (JMLSG) guidance
• Create an electronic audit trail
• Reduce the risk of incurring fines from bodies such as the FSA

Fraud

• Identify and protect against identity theft, impersonation, developed identities, or other high risk conditions
• Reduce card-not-present fraud
• Highlight potential delivery fraud
• For Age verification
• Remove the subjective nature of the documentary check

Data matching capabilities

• Volume of data increases the chances of finding genuine customers existing in society and verifying their identity.
• Unrivalled breadth, depth and quality of data
• Over 1 billion records from data sources such as the Electoral Register, Royal Mail's Postcode Address File, BT OSIS telephone directory file, CIFAS (the UK's Fraud Prevention Services, available to CIFAS members) and many more

• Visit our electronic identity sector pages to find out more on about your electronic identity management requirements.

Identity authentication solutions

Experian Identity solutions use an electronic, risk-based approach to validate and verify customers. An individual's biographical data is compared against Experian's 1 billion records to verify consumers. It looks at the number of electronic records the individual can be matched against, how far back in time they go and the processes that were in place when the records were created. An authentication decision, based on your chosen specifications, is then given in seconds, with no need for paper-based proofs.

Click on the links below to find out about the electronic identity management products we offer.

Identity Authentication		Identity IQ		Identity Document Check		Identity Voice Check		Identity Process Optimisation
Rapid electronic identity confirmation at point of address capture, deployed on demand or leased line connection		Asks questions based on a broad and dynamic set of customer information.		Rapidly scans documents for inconsistencies with a robust checking process.		Verifies your existing customers using biometric voice recognition.		Audit your authentication processes

	Grosvenor
	Experian provides Grosvenor Casinos with its online Authenticate service, enabling them to validate the identity of customers at the casino door in real-time, with no need for paper-based proofs. "Authenticate has proved invaluable in enabling us to improve our understanding of the customers we have using our casinos."
	83K

	Westminster City Council
	To obtain a parking permit, residents previously had to visit the council with up to 7 different pieces of identification to prove their identity and entitlement. Experian's authentication solutions enabled a wider choice of channels and removed the need to present paper proofs. "Since the launch, with rigorous Experian security, we now have a 30 per cent take-up and this is increasing week on week. That’s the secret to take-up: you have to enable things that people actually want to do and provide a more efficient, safe and secure way of doing things. This is a real example of an improved service."
	193K

	National Australia Group
	"With Experian’s anti-money laundering solution, we are complying with FSA rules and protecting our business and our customers from the effects of money laundering. At the same time we are ensuring that our customer experience during the account-opening process is a positive one."

	ING Direct
	"With over 850,000 savings customers, Experian's anti-money laundering systems enable us to open accounts instantly, in a non-intrusive manner and have played an important part in our customer satisfaction results."

Identity verification research

To download the latest Experian white paper fill out the form.

You may also find the following documents useful for your your research into identity validation:

• Experian Identity Management report
• Age verification report for under 18s (product use restrictions apply for age verification)
• Authentication for Public Sector Research

Latest news on identity management

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Free identity process evaluation

Complete our survey to see how your existing identity authentication process matches up.

 

Free process evaluation

View the online demo for our Experian Identity Authentication

This online demonstration shows you the benefits, features and the product in action. You can choose to interact with the demo, or let it do the work and run through all sections for you.

• Authentication solutions brochure
• Experian Identity IQ - Interactive questioning for confidence in identity