Customers in Contact Centres
Greater call turnover - With the speed and accuracy of
QuickAddress, your operators can handle greater call volumes. This increases
efficiency and maximises profits, delivering a higher return on investment.
Quick, accurate address capture - up to an 80% keystroke
saving compared to manual entry.
Offshore client contact - We offer solutions for quick,
accurate name and address capture without the need for your operators to ask
"how do you spell that?"
Improved customer perception - calls are dealt with more
efficiently meaning you enhance your organisation's professional image through
better customer service.
Contact Centres sector case studies...
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Sytner Group Plc
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| "The car retailer recently partnered with Logica to centralise all of its customer information, and integrate a new dedicated customer contact centre with its website. PeopleSoft was selected as the CRM platform for the contact centre agents and Logica integrated QuickAddress with PeopleSoft to provide a seamless solution." |
 112K
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Edinburgh Fringe
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| "As the largest arts festival in the world, the success of the Fringe depends upon the smooth running of the box office. For the last six years the box office has used QAS' QuickAddress software to automatically provide exact customer addresses." |
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114K
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Direct Wines
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| "Direct Wines is the largest operator of wine clubs in the world. Address management is critical to the company. QAS' QuickAddress Pro is an integral part of the Direct Wines application. From the caller's point of view, there is no longer any need to give the full postal address, which makes the call quicker." |
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73K
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Charles Tyrwhitt
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| "Leading mail-order company, Charles Tyrwhitt Shirts, prides itself on high quality products that provide excellent value for money, and exceptional customer service. They spent some time investigating the market, and eventually chose QuickAddress software from QAS." |
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73K
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