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Within the travel and tourism industry, contact-centre efficiency and general data accuracy are both major issues. When customers are requesting quotes and booking holidays, speed and accuracy are essential to good service and guaranteeing a successful operation.
For hotels, both websites and reservations desks are key customer contact points, meaning speedy and accurate capture of contact details is key to creating a professional image and ensuring data integrity across the organisation.
Experain QAS already delivers the following tangible benefits to travel agencies, hotels and other travel organisations throughout the UK and beyond:
- Improved travel contact-centre operations and faster booking times
- More efficient reservation and check-in procedures
- The perception of a well-organised, professional operation
- Reductions in returned mail and therefore savings on the costly re-issuing of tickets
- Improved data integrity across local and global operations
Travel and Tourism sector case studies...
"As the largest arts festival in the world, the success of the Fringe depends upon the smooth running of the box office. For the last six years the box office has used QAS' QuickAddress software to automatically provide exact customer addresses."
Fitness First is the world's largest health and fitness group.“We are passionate about our customers having a positive membership experience and that means getting their vital information right first time. Experian QAS and Experian Payments were an obvious choice because of their global presence and the fact that their products are first class and easy to integrate and maintain.”
UK tour operator, Leger Holidays increases the efficiency of their business processes with QAS Pro and QAS Batch. “We can now be confident that the tickets we issue will reach the right person at the right address. We have also seen a 7% uplift in data quality since using QAS Batch, with 97% of the records now being accurate enough to mail to.”
Red Letter Days is the UK’s leading experience gift company, owned by entrepreneurs Peter Jones and Theo Paphitis. Founded in 1989, Red Letter Days offers hundreds of imaginative, indulgent and adventurous experiences, perfect to share with partners, friends and family. The company also specialises in offering reward and recognition solutions to forward-thinking organisations who want to motivate, captivate and engage their teams and clients. The company was also the first carbon-neutral experience company, offsetting the carbon emissions on all experiences.
Sutton and East Surrey Water Plc is an independent supplier of water. Its catchment area spans an area 332 miles square, containing more than 630,000 people."Experian QAS software will supply us with a much needed method of efficiently updating, validating, and maintaining the integrity and concurrency of our address information."
Travelex chose Experian QAS to help comply with 'Know Your Customer' regulations, prevent fraud and and increase contact data accuracy.
Wales & West Utilities is a leading gas distribution business, who operates, maintains and develops this network and also provides a gas emergency service. QAS Pro integrates seamlessly within their SAP CRM solution and enables it to validate new addresses. In addition, QAS Batch was deployed to help it verify addresses for emergency call-outs to domestic consumers.