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Customers in Retail

Experian QAS software's fast and accurate address capture and data cleansing capabilities provide essential functionality to retail outlets throughout the UK and beyond.

Telephone enquiries can be dealt with more quickly and professionally when customers are not required to spell out their address details to ensure their purchases are delivered correctly. Online purchases can be made more quickly and easily if QAS Pro for the Web is integrated into ecommerce websites.

By using a combination of products, Experian QAS can offer further benefits to companies in the retail sector:

  • Capturing customer address data at point of sale
  • Customer profiling and market segmentation
  • Enhanced delivery and logistics planning
  • Increasing productivity within contact centre operations
  • 'Find Your Nearest' outlet services

Visit our dedicated microsite for full details on how Experian QAS works within the Retail sector.

Retail sector case studies...

Charles Tyrwhitt

"Leading mail-order company, Charles Tyrwhitt Shirts, prides itself on high quality products that provide excellent value for money, and exceptional customer service. They spent some time investigating the market, and eventually chose QuickAddress software from QAS."
 
Coloplast

Coloplast is a worldwide provider of high quality and innovative healthcare products. They looked to Experian QAS for a solution that would enable regular updates to the consumer database and ensure that it was not trying to communicate with people who could not respond. "Using QAS Batch with Suppression, we have seen a substantial saving on postage costs alone."
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Direct Wines

"Direct Wines is the largest operator of wine clubs in the world. Address management is critical to the company. QAS Pro is an integral part of the Direct Wines application. From the caller's point of view, there is no longer any need to give the full postal address, which makes the call quicker."
 
Nightingales and Sanderson

Experian QAS streamlined operations for Nightingales & Sanderson, a marketer of high quality ladies’ clothing. “Using QAS Batch with Suppression, we identified that 24,969 contacts we were mailing had actually moved house! We were able to instantly correct these addresses and send out new catalogues. This exercise was undertaken a couple of months ago and we have already received £71,000 worth of new orders.”
 
Virginia Hayward

Ensuring hampers reach the correct destination with QAS Pro On Demand. “We are one of the biggest hamper suppliers in the UK, and to maintain that level of service, QAS Pro On Demand is crucial.”
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