Customers in Local Government

Reading Borough Council is a progressive and successful local authority, providing a wide range of quality services to the Reading community. "Introducing QAS Pro with CareWorks RAISE ensures we capture better quality data, first time. We are seeing fewer complaints and our carers are able to give a more appropriate and timely response."

To obtain a parking permit, residents previously had to visit the council with up to 7 different pieces of identification to prove their identity and entitlement. Experian's authentication solutions enabled a wider choice of channels and removed the need to present paper proofs. "Since the launch, with rigorous Experian security, we now have a 30 per cent take-up and this is increasing week on week. That’s the secret to take-up: you have to enable things that people actually want to do and provide a more efficient, safe and secure way of doing things. This is a real example of an improved service."