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As well as focussing on good quality data, one of the most crucial considerations for organisations undertaking financial transactions with customers is the verification and validation of customer data in order to detect and avoid fraudulent activity.
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Finance sector case studies...
"QAS software had been introduced in 1995 within Bradford & Bingley's call centre and at the Mortgages Direct office in Leamington Spa. Users reported a high level of satisfaction and also noted that they benefited from a reduction in duplicate addresses on their internal databases."
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Nationwide implemented QAS's QuickAddress Pro into its existing PeopleSoft HRMS. "The benefits of QuickAddress have been wide-ranging, and in particular have helped to ensure a rapid, reliable recruitment process."
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"The fact that QAS has an office in Edinburgh to support all Scottish customers means that blue-chip organisations like Scottish Provident make a purchasing decision with confidence."
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Swinton deployed the QAS Pro Web solution across its insurance branch network and contact centre, which has generated a substantial return on investment. "We have calculated that QAS Pro Web presents us with the opportunity to generate £2 million a year of new business income."
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