Customers in Finance
As well as focussing on good quality data, one of the most crucial considerations for organisations undertaking financial transactions with customers is the verification and validation of customer data in order to detect and avoid fraudulent activity.
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Finance sector case studies...
"QAS software had been introduced in 1995 within Bradford & Bingley's call centre and at the Mortgages Direct office in Leamington Spa. Users reported a high level of satisfaction and also noted that they benefited from a reduction in duplicate addresses on their internal databases."
"With over 850,000 savings customers, Experian's anti-money laundering systems enable us to open accounts instantly, in a non-intrusive manner and have played an important part in our customer satisfaction results."
Nationwide implemented QAS's QuickAddress Pro into its existing PeopleSoft HRMS. "The benefits of QuickAddress have been wide-ranging, and in particular have helped to ensure a rapid, reliable recruitment process."
"The fact that QAS has an office in Edinburgh to support all Scottish customers means that blue-chip organisations like Scottish Provident make a purchasing decision with confidence."
"The Woolwich needed to be able to capture address information quickly and accurately, to enhance customer and staff satisfaction at the point of sale or investment. After investigating several potential suppliers, the Woolwich chose QuickAddress Pro from QAS as the product of choice to fulfil these needs."
West Bromwich Building Society
West Brom, the 9th biggest building society in the UK used Authenticate Pro to automate the electronic identity checking of it's online applications. "Using Experian, we have been able to streamline the customer application process and as a result we have started to see significant time and efficiency savings."
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