Customers in Contact Centres

Greater call turnover - With the speed and accuracy of Experian QAS, your operators can handle greater call volumes. This increases efficiency and maximises profits, delivering a higher return on investment.

Quick, accurate address capture - up to an 80% keystroke saving compared to manual entry.

Offshore client contact - We offer solutions for quick, accurate name and address capture without the need for your operators to ask "how do you spell that?"

Improved customer perception - calls are dealt with more efficiently meaning you enhance your organisation's professional image through better customer service.

Contact Centres sector case studies...

	Edinburgh Fringe
	"As the largest arts festival in the world, the success of the Fringe depends upon the smooth running of the box office. For the last six years the box office has used QAS' QuickAddress software to automatically provide exact customer addresses."
	Sytner Group Plc
	"The car retailer recently partnered with Logica to centralise all of its customer information, and integrate a new dedicated customer contact centre with its website. PeopleSoft was selected as the CRM platform for the contact centre agents and Logica integrated QAS with PeopleSoft to provide a seamless solution."