Experian news

It's all about Insight

Insight-led customer management will be the key focus for organisations in 2009, according to the first Experian Insight report, which was published in February 2009.

The Insight report uses Experian's unique combination of consumer and business information to identify new trends emerging in the UK economy and their effects on consumers and businesses across the UK. Download the report to read the latest research on:

Consumer hopes and fears

With the majority of consumers well-informed on the state of the economy, there is now a heightened fear around the reduction of funds coming into the home in view of job losses, wage reductions and lower returns on savings and investments.

Find out how you can turn consumer insight into action

Consumer confidence in the current economy

Forecasts of doom and gloom are causing consumers concern which, in turn, is hitting results on the high street, with lower spending and a focus on value at the forefront. With this in mind, what will the future look like for consumers and retailers?

Read the revealing findings

Consumers take control online

Consumers have turned to the web to find the best deals as well as information and advice. With more shoppers moving from the high street to online buying, it is important to find out how your website can harness the potential of the internet.

Who will be the winner in the online world?

Download the Experian Insight report

Also, read the research on how local economies are surviving the downturn and find out answers to questions such as: which cities and industries are more exposed and which ones are more 'recession-proof'? Which trends are short term and transitory and which are long term and permanent?

Download the Resilient Local Economies: surviving the economic downturn - Policy Insight Winter 2008