Data quality news

Treating customers fairly

The new FSA initiative, Treating Customers Fairly (TCF) has been launched to ensure consumers are receiving a fair deal.

When it comes to delivering a quality service to your customers, it's essential you have standardised, professional processes in place to ensure the same level of service across your organisation. It is therefore fundamental to look at how you take care of your customer data in different areas or departments within your business. For example, within a financial services organisation, if you've flagged a customer as having moved home on their current account record, it makes sense to do the same with their credit card and insurance records and so forth.

This is where Experian QAS can help. Our Professional Services Team can assist you with an audit of your contact database, a view on touchpoints that allow data to enter into your database, and help you assess the accuracy of your customer information. Together, we can work with you to address and solve any inefficiencies within processes so you can be confident your data isn't standing in the way of delivering a high level of customer service.