A winning story for the Big Lottery Fund

By using Experian QAS contact data management (CDM) software, the Big Lottery Fund estimates that it saves around £40,000 each year.

The Big Lottery Fund receives over 40,000 applications for money annually. Each is assessed in order to decide where the funds should be allocated. The process requires an accurate view of all contact details. Using Experian QAS software, the Big Lottery Fund is able to confirm that an address given is valid, identify duplicates and safeguard against the risk of fraud.

Big Lottery Fund Assistant Director of IT, Simon Edwards, is in no doubt of the value that Experian QAS software brings to the organisation. "If we entered all address data manually, a single entry could take up to ten minutes compared to the seconds it currently takes. Through Experian QAS, an address can be added in approximately 15 keystrokes or less. With 40,000 applications going through the system annually, we make significant cost savings."

Experian QAS has become integral to the Big Lottery Fund business. It has helped the organisation to get customer details correct and keep them accurate over time so they can continue to improve efficiencies, deliver great customer service, and save money and resources.

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