Customer management definition
Definition :
The key role of the Customer Management team at Experian QAS is to ensure that our customers are aware of all of the capabilities of the products they've invested in; so they can move through the integration process smoothly and see the full benefits from your purchase year on year.
The team works with the Account Managers to make sure our customers are happy with their current investment and are getting the best from existing contact data management tools and services year on year. To find out more about Experian QAS's commitment to our customers. Read about our 5 principles to deliver great customer experience.
"Good customer service is at the heart of what we do at Experian QAS. Our software helps you to gain a clearer picture of your own customers through good contact data management practices. The most important factor, to us, the Customer Management Team, is that you get the software up and running as soon as possible so that it can start delivering return on investment to your organisation"
Alex Mountain, Head of Customer Management
Related information:
- Find out how the team support our customers.
support