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Companies 'want improvement in bank data management services'
Sep 10 2009, 08:08 AM
A new survey has found that 44 per cent of corporate banking clients would switch to a new account if they were offered an improved bank account management service.
In addition, the research - which was carried out by Finextra and Pegasystems - revealed that for 60 per cent of business clients it currently takes more than a week to open a new account.
Furthermore, the study showed that although 63 per cent of banks acknowledge that offering electronic bank account management (eBAM) services could help to secure new clients and boost loyalty, more than half (53 per cent) have no plans to invest in improving processes at present.
Commenting on some of the problems being faced by the banking sector and corporate clients, Adi Reske, Senior Product Marketing Manager for financial services at Pegasystems, said: "On one hand, corporates need a better handle on their accounts and a standard way to communicate with their banks in this area. On the other, banks are finding it hard to respond quickly to initiatives like eBAM, due to lack of agility and IT resources."
In other finance news, it was reported this week that Barclaycard has launched a new eligibility check service, giving customers the chance to see whether their credit application is likely to be accepted.
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