Head of Professional Services

Technical, London, Clapham Common

Competitive package - Basic + Bonus + Car/Allowance + Benefits

The Team

You will be leading a 25 strong group of individuals, divided into five practice areas:

• Product Services
• Vertical Markets & Enterprise
• Single Customer View and Bureau
• Identity and Authentication
• Training

Professional Services has grown revenue year on year from a standing start. This has been achieved by educating clients on the immediate returns they can realise through leveraging the extensive knowledge and skills EQAS consultants possess across a range of technology platforms, third party applications and industry sectors.

The services provided by the department can be broadly categorised into pre-sales and service delivery. Pre-sales comprises working with QAS account managers and clients to identify the specific product and service set that will enable the client to overcome the business and technical challenges it faces.

Delivery covers a wide array of services ranging across data quality and business intelligence strategy, data auditing, base-lining and cleansing, assisting clients to implement our solutions and training their users, knitting together products and data to meet bespoke requirements, and developing custom integrations of our products into client applications.

EQAS is now in a position to plot a trajectory that will ensure services revenue forms a significant proportion of the company's overall revenue stream.

The Role

The successful head of professional Services candidate will be expected to focus their efforts and activities on three core objectives:

• Delivering short term and long term Professional Services financial targets
• Providing a challenging, stimulating professional growth path for all members of the Professional Services team
• Ensuring customer satisfaction through efficient processes enhancement and continuous service innovation

The successful candidate will come from a services background in a company that derives a significant proportion of its revenue from services. They will have successfully led a department of comparable size and will have an excellent appreciation of the factors that make consultancy teams perform. They will be able to demonstrate success in collaborating with sales, marketing and product management and product development teams as well as third parties in order to embed service opportunities early in the product and customer lifecycle.

Specific areas of responsibility include:

Line management of a department of consultants and practices;

• Setting and executing a strategy for services in line with company direction;
• Implementing and maintaining industry accepted standards of professionalism, methodology and systems;
• Representing the value provided by services to internal departments and clients;
• Encouraging innovative ideas and working with internal departments, third parties and clients to translate them into revenue generating opportunities;
• Pipeline and order management so as to maintain customer satisfaction and enhance customer engagement;
• Deliver against the departmental targets;
• Contribute to, and participate in, initiatives within the technical areas and across the company

Skills & Education

• Graduate calibre (ideally 2.1 degree class or above) or equivalent qualifications;
• 24 points across 3 A Levels or equivalent qualifications
• Passionate about the role consultancy services play in delivering value to customers;
• A credible leader who leads their people by example through their actions and attitudes;
• A strong motivator and manager of staff;
• Excellent verbal and written communication skills;
• Results driven, with a sense of urgency, possessing initiative and creativity;
• Strong organisation and project management skills;

Experience

• Strong, proven client-facing commercial experience managing a consultancy and/or support department. Successful candidates in this role would typically have around 5 years management experience, although we welcome applications from all those that fit the skills profile.
• Demonstrable commercial experience within a UK-based organisation in which services, preferably associated with software, form a significant revenue stream;
• Proven experience of devising and executing a service-oriented growth strategy.

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NOTE:   Due to the volume of applications, we regret that we can only respond to those meeting our academic requirements.

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